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Say This--NOT THAT: DANGER PHRASE--"Our Computers Are Slow" In this week's professional communication training vodcast, Dan O'Connor gives you a danger phrase and power phrase from his latest book, Say This--NOT THAT!! For more, visit http://www.powerdiversity.com Listen | Listen in your iPhone | Download | View full cache | Say This--NOT THAT!! Intro and Lesson 1 Lesson 1 from Say This-NOT THAT! Power Phrases designed to increase your communication power, along with Danger Phrases to avoid at all costs. Today's Danger Phrase: I'm Sorry. DON'T SAY THAT! Listen | Listen in your iPhone | Download | View full cache | Men & Women Body Language at work--You've got to SIDLE UP, WOMEN! In today's professional communication training podcast, expert communication trainer Dan O'Connor teaches you body language techniques designed for communication between the sexes at work. Would you like to open up the lines of communication with the opposite sex? Don't forget about body language. For more, go to http://www.powerdiversity.com Listen | Listen in your iPhone | Download | View full cache | Say This--NOT THAT!! Intro and Lesson 1: Power Phrases designed to increase your communication power, along with Danger Phrases to avoid at all costs Have you ever had one of those “I wish I hadn’t just said that!” moments?In “Say This, Not That,” expert communication trainer Dan O’Connor gives you the words and phrases you can use to effortlessly hit your communication target every time. With “Say This, Not That,” you can skip right to the punch and learn the danger phrases to avoid—the ones that are sabotaging your message, and the power phrases to use—the ones that will enabl ... Listen | Listen in your iPhone | Download | View full cache | BOUNDARIES! Learn how to set them using "Boundary Statements" In today's professional communication skills training podcast, Dan teaches you a simple "dealing with difficult people" tactic you can use when people start to cross boundaries. If you deal with Exploders, Steam Rollers, Bullies, or other types of aggressive people, this assertive communication skill can help you instantly communicate with more power, skill, and finesse. For more professional communication skills training, go to http://www.powerdiversity.com. Listen | Listen in your iPhone | Download | View full cache | Conquer THE CHALLENGER--Dealing with Difficult People POWER Tactic You know that person in your office who asks inappropriate questions such as, "Hey--I saw you were in a meeting with Jack this morning...what was that about?" or "You and Dave have been dating for over 5 years now--when are you going to get married already?" That person is called THE CHALLENGER. In today's podcast, Dan teaches you a simple step-by-step process to handle this type of difficule person. For more free communication tactics and strategies, visit Dan at http://www.powerdiversity. ... Listen | Listen in your iPhone | Download | View full cache | POWER PHRASE: Overcoming Objections with Blacklight Questions In today's professional communication training podcast, Dan teaches you how to effortlessly overcome most objections using a simple communication strategy called, "The Blacklight Question." Do you have trouble responding to the objections people voice when you present your proposals or ideas? Instantly increase your effectiveness with this one simple tactic. For more free professional communication training, go to http://www.powerdiversity.com Listen | Listen in your iPhone | Download | View full cache | Respond To Difficult People with Simple Spotlight Questions Today's podcast is the first in the Dealing with Difficult People series.  These podcasts are intended to help you respond--rather than react--to difficult people and behavior. Today's lesson is about the use of Spotlight Questions--questions designed to be effective responses to Snipers and other passive-aggressive communicators. In less than seven minutes you can improve your professional communication and "dealing with difficult people" skills.  Do you ... Listen | Listen in your iPhone | Download | View full cache | Triple the Odds of Getting a "YES" With this Simple Tactic In less than 5 minutes, you can learn how to triple the odds of getting a yes when presenting your proposals or products. It doesn't even take any special phrases or verbal skills--it all has to do with proper positioning of your message. For more communication tips and strategies, visit http://www.powerdiversity.com. Listen | Listen in your iPhone | Download | View full cache | "What's wrong with you?" You can increase your communication power in 3 minutes Listen | Listen in your iPhone | Download | View full cache | Your Danger Phrase for the Day: "Honestly" SAY THIS-NOT THAT! Are you unwittingly sabotaging your communication success? It only takes one word to ruin your entire message, which is why Dan gives you Danger phrases to avoid and Power phrases to use when working in a professional environment. Communication training can be fun, effective, and free. You can be a better communicator in about 2 minutes! For more communication training, visit http://www.powerdiversity.com Listen | Listen in your iPhone | Download | View full cache | Danger Phrase/Power Phrase of the Day: "Why didn't you tell me?" Increase your communication power in less than 3 minutes! How would you like to increase your communication power in less than 3 minutes? Check out our professional communication tactics podcast where you'll learn power phrases, danger phrases, and communication tactics to help you dramatically transform your communication image and get instant results. Today's Danger Phrase is, "Why didn't you tell me?" Find out why this is a danger phrase, and what you should be saying instead, in today's lesson. For more free communication resources, go to http ... Listen | Listen in your iPhone | Download | View full cache | Empathy Statements for Techies and Other Left-Brainers If your job involves dealing with customers, empathy statements are crucial to your communication success. If you’re more of a logical–or left-brain–thinker, however, this can be a challenge. In today’s professional communication training, Dan teaches you danger and power phrases that make it effortless for you to speak to right-brainers during emotionally charged situations. For more, go to http://www.powerdiversity.com Listen | Listen in your iPhone | Download | View full cache | Empathy Statements for Techies and Other Left-Brainers If your job involves dealing with customers, empathy statements are crucial to your communication success. If you’re more of a logical–or left-brain–thinker, however, this can be a challenge. In today’s professional communication training, Dan teaches you danger and power phrases to make it effortless to speak to right-brainers during emotionally charged situations. For more, go to http://www.powerdiversity.com Listen | Listen in your iPhone | Download | View full cache | Danger Phrase: "Our Computers Are Slow..." Establish the PEC Instead Do you think you don't have the time to establish the PEC with every customer every time? Do you ever say things such as, "Oh, just a minute--my computer is stuck/our systems are running slow," or anything to that effect? First of all, don't ever say things like that again. Secondly, start using those moments as opportunities to establish the PEC. In today's lesson, Dan gives you danger phrases and a power phrase to help you polish your professional communication skills, and increase your p ... Listen | Listen in your iPhone | Download | View full cache | CEO Power Talk--How Danger Phrases & Power Phrases Help You Talk Like a CEO In this professional communication training series, communication expert Dan O’Connor teaches you how to polish your verbal patterns, get more out of every communication interaction, and sound like a CEO. If you’ve engaged in any communication training, you have most likely already been taught that the word but is a danger word. But is it? But is a perfectly acceptable word, and it’s one of the most commonly used words in our language for a reason. It sometimes negates w ... Listen | Listen in your iPhone | Download | View full cache | 3 Power Phrases + 1 Theory = Communication SuperHero (YOU) In today's professional communication training, Dan teaches you how to implement one of the most important and powerful business principles:  You are not here (at work) to teach other people lessons; you are here to learn lessons from other people. How can you implement that? Using simple Power Phrases often, and with everyone. And if you want to be a SuperHero father or mother, and SuperHero partner--practice this principle at home, as well. Today Dan helps you practice three Pow ... Listen | Listen in your iPhone | Download | View full cache | Don't be a Communication Weakling! These Danger Phrases and Power Phrases will help. We often hear people say (and we too sometimes make the mistake of saying), "I'm sorry if..." or "I'm sorry but..." The worst part is, people are usually apologizing for their gifts! You'll hear things such as, "I'm sorry for being so detail oriented." or "Well, I'm sorry for caring so much." In today's professional communication training podcast, Dan helps you purge these kinds of phrases and replace them with powerful ones with the use of a Danger Phrase and Power Phrase list. For more, g ... Listen | Listen in your iPhone | Download | View full cache | Supreme Court Nominee Elena Kagan's EXCELLENT Communication Adventure! In last week's supreme court confirmation hearings, Elena Kagan implemented one of my favorite communication strategies: She stayed on message using the broken record, didn't take the bait, and didn't engage. Regardless of your views of Elena Kagan, her use of these tools was masterful, and you too can--and should--use them in high-risk communication situations. Listen to today's podcast to find out how. For more, go to htto://www.powerdiversity.com. Listen | Listen in your iPhone | Download | View full cache | The Trick to Giving Compliments--The RIght Way Here's your professional communication tactic for the day: When giving a compliment--whether at work or at home--remember that we compliment people, not things, and that compliments almost always have the word "you" in them. Check out today's podcast to learn how to correctly give a compliment, which activates the recipient's right side of his or her brain, and positions you as a more powerful, polished, savvy communicator. For more, stop by http://www.powerdiversity.com. Listen | Listen in your iPhone | Download | View full cache | The 2 Things Every Customer Wants to Hear from You--(Do you know what they are?) Here is your daily professional communication skills training lesson from communication trainer and motivational keynote speaker Dan O’Connor: Do you know the two things that every customer needs to hear from you immediately--before they are open to anything else you might say or do? Your customers need to hear that they have come to the right place and they have found the right person to help them. Are you able to articulate that? DO you articulate that? In today’s profess ... Listen | Listen in your iPhone | Download | View full cache | 4 Delete Phrases You Should Never Say at Work You should by now have a professional Danger Phrase and Power Phrase list. Today, Dan gives you four phrases you should never say at work--in other words, "Danger Phrases," but in today's podcast, these are more than just Danger Phrases--these are Purge Phrases, or phrases you should never say, and there are no Power Phrase with which to replace them. Make sure to put these 4 phrases on your professional Danger Phrase / Power Phrase list. For more, check out http://www.powerdiversity.com. Listen | Listen in your iPhone | Download | View full cache | 2 Steps to Developing and Using Knock-Out Power Phrases One of the goals that all professional communicators must strive to achieve is staying in the response mode and staying out of the reaction mode.The reaction mode is: first thing into the brain=first thing out of the mouth. As we mature and grow professionally, we learn that first thing into the brain is generally the worst thing that can come out of the mouth.But how do we stay in the response mode-which honors the other person while honoring ourselves-ALL the time?That’s what MAGIC ... Listen | Listen in your iPhone | Download | View full cache | Establish The PEC to Gain the Professional Advantage Make dealing with clients so much easier, while you out-perform your customer service competition--just by employing this one simple professional communication tactic--the Personal Emotional Connection. For more, visit http://www.powerdiversity.com Listen | Listen in your iPhone | Download | View full cache | The 4-Step Process for Dealing with THE BLAMER THE BLAME GAME In every organization, there will be customers who want to blame someone else for their troubles.  Who’s actually to blame for the problem is totally irrelevant. If you are in customer service and have to deal with the Blamer, remember that your role with them is to be the scapegoat, and your mission is to serve them by telling them whatever they need to hear so they can get un-stuck, and you can move along to the next customer while feeling good about the experien ... Listen | Listen in your iPhone | Download | View full cache | Learn How to Dance (and respond) to ANYTHING in 60 seconds--guaranteed. This is a video podcast where you'll learn how to dance to any song and respond to any person all in 60 seconds--The Secret Danza de Amor. This is a funny video meant to brighten your day as you learn. I hope you like it. Share it with your friends and you can all do it together! For more, go to http://www.powerdiversity.com. Listen | Listen in your iPhone | Download | View full cache | How to Handle a Cry Baby at Work Is there someone at work who uses crying as a defense mechanism, or a way to avoid assertive communication? Be ready the next time. In this professional communication training podcast, you will learn a simple six-step process that will help you effectively deal with a crier, and deliver your message with clarity, power, professionalism, and finesse. For more, stop by http://www.powerdiversity.com.  Listen | Listen in your iPhone | Download | View full cache | One Magic Phrase That Instantly Defuses Emotionally Charged or Difficult Customers If you deal with emotionally charged or difficult people at work, you need power phrases to help you navigate through those difficult professional communication situations. Power phrases such as the one in today's professional communication training podcast helps you immediately increase your communication power, deal with difficult people, and communicate with confidence, power and finesse. For more, stop by http://www.powerdiversity.com. Listen | Listen in your iPhone | Download | View full cache | The 4-Step "Disengage to Stop the Rage" Process There's a reason why Zebras don't get ulcers. Their brains stop releasing stress hormones as soon as the stress factor is gone (according to Robert Zapolsky, author of Why Zebras Don't Get Ulcers). Our brains, however, keep releasing stress hormones and toxic chemicals long after the stress factor has left us. This is why we need a systematic approach to "disengaging" from stressful people and situations. This 4-step process is the best I have found. Remember to get the accompanyin ... Listen | Listen in your iPhone | Download | View full cache | The One Interview Question Every Job-Seeker Must Ask Every time Above all else, your professional communication skills will land or lose you the job you seek. This is why the first thing you do while seeking a job is hone your interviewing skills. Access to effective professional communication training has never been easier. In today's communication training podcast, Dan gives you the one question (and the number-one question) that anyone who's looking for a job must ask in the interview. Increase your chances of landing that job by listening to ... Listen | Listen in your iPhone | Download | View full cache | Power Subject Placement in 1 Easy Step Most professionals sabotage their own communication power by misplacing the power, or subject of the sentence. In this episode, Dan shows you how to instantly increase your professional communication power by understanding subject placement. For more, go to http://www.powerdiversity.com Listen | Listen in your iPhone | Download | View full cache | The 3-Step Feel, Felt, Found Any quality professional communication training program will teach you basic yet powerful communication tactics such as the Feel-Felt-Found. If this is the beginning of your communication education and you have not yet mastered this technique, here's your chance to become a more powerful, persuasive, savvy professional communicator. For more free tools, stop by http://www.powerdiversity.com. Listen | Listen in your iPhone | Download | View full cache | How to Develop a Knock-Out Professional Greeting Adding power phrases to your professional greeting is one of the easiest and most effective ways to increase your communication power. In this professional communication training episode, Dan teaches you how and why to add power phrases to your greetings. For more, stop by http://www.powerdiversity.com. Listen | Listen in your iPhone | Download | View full cache | 2 Steps for Dealing with Difficult Customers If you deal with difficult or emotional customers, you need to have some professional communication tactics to help you. In today’s podcast, Dan gives you two specific tactics you can use the next time you deal with difficult customer, difficult coworkers, and all of the difficult people you’ll meet both personally and professionally. For more, go to http://www.powerdiversity.com. Listen | Listen in your iPhone | Download | View full cache | The 4-Step "Saying No" Process for Saying No With Tact and Professionalism Have you been told that you need to learn how to say no more professionally? In this professional communication podcast, Dan teaches you the four-step process to saying no with professionalism, tact, and finesse. Take your professional communication skills to the next level with this powerful strategy. For more communication resources and tools, visit http://www.powerdiversity.com. Listen | Listen in your iPhone | Download | View full cache | How to Disagree with Power, Tact, and Professionalism In today's professional communication strategies training, Dan teaches you how to disagree with someone without being contentious, argumentative, or sounding confrontational. There is a way that polished, professional, savvy communicators disagree with one another with tact and finesse...do you know how? For more communication training, visit http://www.powerdiversity.com. Listen | Listen in your iPhone | Download | View full cache | How to Develop Winning Opening Lines for Difficult Conversations When you need to have an assertive conversation at work (you know–one of those little talks), remember that your opening line is the most important part of that professional conversation. In today’s podcast, Dan teaches you the two-steps to creating powerful, polished opening lines for nearly any difficult conversation. PS-This also works at home in your personal relationships. For more professional communication training, stop by http://www.powerdiversity.com. Listen | Listen in your iPhone | Download | View full cache | 4 Magic Phrases You Can Use to Get Out of Any Communication Jam Do you ever find yourself at a loss for words? How unstoppable a professional communicator are you? In this podcast, Dan shares 4 magic power phrases you can use to get out of any professional communication jam. For more communication training and tips, stop by http://www.powerdiversity.com Listen | Listen in your iPhone | Download | View full cache | How to Create and Use a Danger Phrase and Power Phrase List In this communication training episode, Dan walks you through making one of the most essential communication training tools you'll ever use: a danger phrase and power phrase list. This list will help you purge phrases and words that rob you of credibility, and replace them with ones that increase your communication power. For more resources, visit http://www.powerdiversity.com Listen | Listen in your iPhone | Download | View full cache |