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How to Hire and Keep Good Employees for Your Medical Practice In this 20-minute podcast, Dr. Walter West from www.practicemanagementacademy.com, discussed practical details of hiring and recruiting good employees for your medical practice. He covers the following: Surprisingly, why money is NOT the most important thing an employee looks for in a job, how to effectively use your office manager or administrator in the recruitment process, how to run staff meetings that work for you, how to go about finding and keeping good people, how to motivate emp ... Listen | Listen in your iPhone | Download | View full cache | Visit Website
The Patient-Centered Medical Home: How to Advance Patient Care Through Technology with Jim StapeIn this 20-minute podcast, Jim Stape, Practice Manager at Gilbert Center for Family Medicine in Gilbert, Arizona, www.gilbertcenter.net discusses the lessons learned by their small practice in applying for, and successfully gaining, NCQA patient-centered medical home recognition. He covers why the practice executives thought that they could achieve NCQA patient-centered medical home recognition, how and why incorporate Health IT to measure and report on care-giving activities, the tools a ... Listen | Listen in your iPhone | Download | View full cache | Visit Website
Give Your Practice an Image Overhaul with Judy CapkoJudy Capko, author of the runaway best-seller, Secrets of the Best-Run Practices, 2nd Edition, discusses in this 20-minute podcast, why Image Overhaul of the medical practice is a critical topic and activity for all medical practices, how to tie the key elements of "image" to a practice, why an image is more than a new logo and letterhead, how to broach the subject with physicians and staff members who may sensitive
or defensive when critiquing "their image," how to get buy-in and commitmen ... Listen | Listen in your iPhone | Download | View full cache | Visit Website
Dealing with the Grouchy Patient with Judy CapkoIn this 20-minute practical podcast, Judy Capko, author of the runaway
best-seller, Secrets of the Best-Run Practices, 2nd Edition, discusses
Dealing With the Grouchy Patient. In many practices there has been a
change in patients' attitudes when they come into the office. Of
course, many of them are ill, but others are frustrated with the
workflow through the practice, their financial obligations, and some
patients just seem downright grouchy. What can the practice do to
help turn this a ... Listen | Listen in your iPhone | Download | View full cache | Visit Website
Trusting the BossIn this 20-minute podcast, Judy Capko, best-selling author of Secrets of the Best-Run Practices, 2nd Edition, discusses the issue of "trust" in the medical practice. Since the concept of trust keeps coming up between physicians, managers and staff members...what are the key issues and the ripple effect? Judy describes how destructive a lack of trust can be in the practice, how the physician and manager sometimes get caught in the crossfire with staff members, how to foster trust between a ... Listen | Listen in your iPhone | Download | View full cache | Visit Website
Dealing with a Multi-Generational StaffJudy Capko, best-selling author of Secrets of the Best-Run Practices, 2nd Edition, discusses in this 20-minute podcast, the strategies for dealing with mult-generational staff members including the Baby Boomers, Generation X and Generation Y staff members. She describes how these generations are categorized, what makes them so different from each other, how a manager can work with these groups and foster a cooperative spirit. Judy's new edition of her Secrets of the Best-Run Practices, 2nd ... Listen | Listen in your iPhone | Download | View full cache | Visit Website
Things to Consider Before You Sign a Lease or Buy Land or SpaceIn this 20-minute podcast hear Larry Brooks, Architect and Principal of Practice Flow Solutions www.practiceflowsolutions.com discuss the factors a physician or practice administrator should consider before choosing a new location, how to calculate the space and parking area needed, crucial information about patient flow to promote efficiencies, how the shape and configuration of the space has an impact on the practice, and how to choose a location, including pitfalls to avoid. Larry's fir ... Listen | Listen in your iPhone | Download | View full cache | Visit Website
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