Lessons For Success Podcasts

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This podcasts offers engaging leadership tips gained from great businesses - large and small. It is designed to spark you and your companies growth. Dr. Joseph Michelli is an organizational consultant, author, professional speaker and daily radio talk show host. His books include When Fish Fly (co-authored with the owner of the World Famous Fish Market) and The Starbucks Experience: 5 principles for turning ordinary into extraordinary. More info can be found at www.josephmichelli.com Primary Format : Unknown Also Listed as: City : Colorado Springs State/Province : CO Country : USA Country : NA User Tags: User Votes: RSS Feed Website People found this Podcast Searching for: Busine | View this Podcast on a Google Map. Add to iTunes Text Only listing of Lessons For Success Podcasts Trumix.com listings available of Lessons For Success Podcasts Click Here to Update the directory of this podcasts programs.

Trumix.com listings available of Lessons For Success Podcasts Build your own playlists with this podcast. Sneak Preview Dr. Michelli offers you a “sneak peak” into his book The New Gold Standard, which will be released next week.  His podcast excerpts a section of the book that discusses the Ritz-Carlton “line-up.”   Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website The New Gold Standard Dr. Michelli offers an overview of his soon to be released book about The Ritz-Carlton Hotel Company. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website No White Flag Dr. Michelli looks at Starbucks’ commitment to expanding not contracting in order to add value to customers in difficult economic times and he further explores the applicability of this approach to your business. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Free WiFi Anyone? When do you need to change your customer experience?  Dr. Michelli offers insights based on a recent customer experience change at Starbucks. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Sirens Sound on Starbucks Logo Dr. Michelli discusses the temporary Starbucks cup redesign campaign in the context of managing politically correct sensitivities while advancing your brand image. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Pike’s Peak or Pikes Peak Details matter but do some details matter more than others?  Dr Michelli explores this important question, as it relates to your business. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Grab Bag Venturing across a range of topics, Dr Michelli addresses effective messaging, core focus, and benefits/risks of setting customer expectations. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Leading Up This week Dr. Michelli talks about an “authentic” approach to effective collaboration with a boss. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Frei Questions Following up on last week’s podcast, Dr. Michelli serves up questions to help you evaluate your business against Dr Frei’s “Musts of Service Companies.” Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Musts of Service Dr Michelli shares research from Harvard Professor Frances Frei concerning the Musts of a Service business… in the process he quizzes you on your knowledge. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Changing the Way You Drive Change This week Dr. Michelli discusses options in situational leadership.  Specifically, these options are presented in the context of effective organizational change. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Fleener Retail Wisdom What a terrific world we live in with so many “good” people and outstandingly generous resources.  Dr. Michelli shares a favorite resource of his, retail customer experience expert Doug Fleener. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Budgie Fazzino Lessons From sorrow can come insight and appreciation.  Dr. Michelli shares his reaction to a personal loss and the lessons learned from a truly great man! Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Hard Listening Everyone is taller, richer and a better listener than they really are!  Dr. Michelli examines common leadership distortions and strategies for gaining greater perceptial accuracy. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website USMC Service There are some people who never lose focus on their unrelenting service standards.  Dr. Michelli introduces you to one such person, who teaches all about focus and service excellence! Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Here’s to Sam In the land of Walmart, Dr. Michelli explores customer experience creation from the discount retail to luxury hospitality sectors. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website The Stuff of Heroes Borrowing from a book of the same name, Dr. Michelli highlights 8 laws of leadership heroism. Additionally, he challenges you to look for opportunities to step closer to self-sacrificing leadership. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website The Night Without Latte Dr. Michelli examines how far Starbucks has gone to “get back to the basics” of product and customer experience.  He additionally poses a challenge of courageous leadership and simplification. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Getting Things Done By Others If leadership is the ability to “get things done by others,” why don’t more leaders give greater autonomy to staff.  Dr. Michelli discusses common barriers that prevent the creation of an empowerment culture. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Giving Ideas Flight So why don’t all good ideas get heard and ultimately turn into action in your workplace.  Dr. Michelli discusses ways to lead staff to greater communication effectiveness and innovation. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Business from the Opry Never assume there isn’t a lesson waiting! Dr. Michelli shares business lessons from an encounter this week with country music star, Garth Brooks. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Distrust in Chennai What makes the difference between customer satisfaction and engagement?  Dr. Michelli’ explores one critical element and challenges you to look for ways to assure that this ingredient is not missing from your business focus. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Surrounded by Lessons It’s often difficult to tell the teachers from the students.  Dr. Michelli shares lessons from India to Siberia, while posing a challenge for your observation and consideration. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Challenges Challenges Everywhere With economic uncertainity and significant market disruption, Starbucks is looking to re-invent itself.  Dr. Michelli examines how this re-invention can offer lessons for your business.  Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Tickets or Card The elements and art of “surprise” for leadership and customer service are explored in this week’s podcast. Keep  your eyes ahead but watch for excitement in your rearview mirror!   Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Tickets or Card The elements and art of “surprise” for leadership and customer service are explored in this week’s podcast. Keep  your eyes ahead but watch for excitement in your rearview mirror!   Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Alphabet Soup In this final podcast of 2007, Dr. Michelli offers data and key concepts in the area of customer experience management –to help you consider customer mapping strategies in 2008. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Alphabet Soup In this final podcast of 2007, Dr. Michelli offers data and key concepts in the area of customer experience management –to help you consider customer mapping strategies in 2008. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Move without the ball In a season of peak customer demand, what does lateral service look like?  For Dr. Michelli, it as simple as “moving without the ball.” Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Move without the ball In a season of peak customer demand, what does lateral service look like?  For Dr. Michelli, it as simple as “moving without the ball.” Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website If You Had to Charge More What can you do immediately to enhance customer experience in a budget neutral way?  Take the “what if you had to charge more” challenge. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website If You Had to Charge More What can you do immediately to enhance customer experience in a budget neutral way?  Take the “what if you had to charge more” challenge. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Happy Innovation Do you know the 21 Best Questions to drive innovation in your business?  You will when you listen to Dr. Michelli in this weeks podcast. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Happy Innovation Do you know the 21 Best Questions to drive innovation in your business?  You will when you listen to Dr. Michelli in this weeks podcast. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website A Cold Glass of Milk Customer churn and failed service recovery are at the heart of this week’s podcast. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website A Cold Glass of Milk Customer churn and failed service recovery are at the heart of this week’s podcast. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Making a Mouse Dr. Michelli explores the importance of workplace affinity.  Further he examines how leaders affect work environments which in turn affect customer, employee and life satisfaction. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Making a Mouse Dr. Michelli explores the importance of workplace affinity.  Further he examines how leaders affect work environments which in turn affect customer, employee and life satisfaction. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Who is your mentor? The importance of mentorship and service excellence are discussed by Dr. Michelli in this week’s podcast. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Who is your mentor? The importance of mentorship and service excellence are discussed by Dr. Michelli in this week’s podcast. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website It’s In There How much time do you take to do a talent assessment on new hires? – Not just an assessment of technical skills but personality strengths as well.  Dr. Michelli puts forth a strengths assessment selection process for your consideration. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website It’s In There How much time do you take to do a talent assessment on new hires? – Not just an assessment of technical skills but personality strengths as well.  Dr. Michelli puts forth a strengths assessment selection process for your consideration. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Simple is not So Simple Dr Michelli looks at a few strategies for cutting through the clutter to lead from the core of your business.  Discussions of well-paced change and project prioritization are also addressed. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Simple is not So Simple Dr Michelli looks at a few strategies for cutting through the clutter to lead from the core of your business.  Discussions of well-paced change and project prioritization are also addressed. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Fanaticism @ Work So many lessons can be learned when you watch highly motivated inviduals.  Dr. Michelli offers a number of payoffs that come from passion and determination, even though he studied a less than likely source. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Fanaticism @ Work So many lessons can be learned when you watch highly motivated inviduals.  Dr. Michelli offers a number of payoffs that come from passion and determination, even though he studied a less than likely source. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website From a Rockies Perch What does a trunaround sports team have to teach business leaders?  Check it out, as Dr. Michelli takes you on a Rockies winning streak. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website From a Rockies Perch What does a trunaround sports team have to teach business leaders?  Check it out, as Dr. Michelli takes you on a Rockies winning streak. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Major League Customer Service What is the level of service offered within and outside your organization?  Benchmark against Mark Ferland and find out. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Major League Customer Service What is the level of service offered within and outside your organization?  Benchmark against Mark Ferland and find out. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website GIVING appreciation Borrowing from the principle “Make it Your Own” outlined in his book The Starbucks Experience, Dr. Michelli shares insights about giving through and collaborating with key business partners. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website GIVING appreciation Borrowing from the principle “Make it Your Own” outlined in his book The Starbucks Experience, Dr. Michelli shares insights about giving through and collaborating with key business partners. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Its a small BIG world In a global economy or local business, key success factors in strategic planning and customer experience are universal.  Dr. Michelli shares this message from the BIG economy of India. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Its a small BIG world In a global economy or local business, key success factors in strategic planning and customer experience are universal.  Dr. Michelli shares this message from the BIG economy of India. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website The Imposter Be what you say you are! Dr. Michelli’ reminds us that if we describe our business in a certain way, we need to live up to that description.  Violating the customer promise can be, and often is, fatal. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website The Imposter Be what you say you are! Dr. Michelli’ reminds us that if we describe our business in a certain way, we need to live up to that description.  Violating the customer promise can be, and often is, fatal. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Privacy Rules While studying your customer is an important business function, its how you handle what you learn that matters.  Dr. Michelli examines some of the goals and challenges of collecting customer information. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Privacy Rules While studying your customer is an important business function, its how you handle what you learn that matters.  Dr. Michelli examines some of the goals and challenges of collecting customer information. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website An apple a day With the help of a recent client, Dr. Michelli discusses the importance of making micro and macro connections to the community that supports your business.  Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website An apple a day With the help of a recent client, Dr. Michelli discusses the importance of making micro and macro connections to the community that supports your business.  Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Planning for talent and time Have you had your OATS this week?  Dr. Michelli offers tips for interviewing prospective employees and quickly organizing your weekly schedule. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Planning for talent and time Have you had your OATS this week?  Dr. Michelli offers tips for interviewing prospective employees and quickly organizing your weekly schedule. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Speed is not Everything In a world of “faster, quicker, cheaper,” communication often requires a different approach.  Dr. Michelli explores the role of thoughtful communication in business leadership. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Speed is not Everything In a world of “faster, quicker, cheaper,” communication often requires a different approach.  Dr. Michelli explores the role of thoughtful communication in business leadership. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website The Best of the Best Using a systematic approach to quality improvement, Dr. Michelli helps you look at the integrated moving parts of your business - benchmarking against the Best of the Best! Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website The Truth Be Known How important is it to be transparent and truthful in business?  While it is essential in good times, it is mission critical in difficult times.  Dr. Michelli explains more in this week’s podcast. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Being Social - Pays Tracking social trends is critical to developing business strategy. Dr. Michelli identifies one such trend worthy of your attention and suggests its relevance to your business. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Improvise Have you noticed there are a lot of music stations on your radio?  Dr. Michelli talks about finding the right offering for your customer, while remembering the importance of improvisation. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Water Water Everywhere In this weeks podcast, Dr. Michelli offers lessons on innovation and simplification from the sale of one of the worlds most basic, yet often taken for granted products.  Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Luxury for You? Dr Michelli explores changes in consumer buying trends and possibilities for luxury goods.  Overall, the podcast examines evolving customer experience desires. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website The Triple C Dr. Michelli offers a personal example to emphasize the importance of the triple c (continuous course correction) to all facets of life.  He encourages self-exploration in areas of your destination, planning, and unintended distractors. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Success I am Sometimes we can make things so complicated.  Dr. Michelli offers a simple and fresh approach to innovation and interpersonal success in this weeks podcast… Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Offline/Online Brick and Mortars move over, it is a multi-channel world.  Dr. Michelli uses recent experiences to emphasize the role of tracking disruptors and seeling opportunities. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website What’s Love Got to Do With It? The answer when it comes to business is - alot!  Dr. Michelli examines the role of “love” and to a greater degree “passion” in the role of leaders and the success of business. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Leadership Eulogy Do you ever wonder what people will say about you as a leader, after you leave your company?  If not, Dr. Michelli suggests maybe you should! Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website What are your touchpoints Have you mapped out your internal and external customer touchpoints?  Dr. Michelli examines both the process and value of creating touchpoint maps, execution expectations at each touchpoint, and ideas for improvisation during touchpoint breakdowns. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website The Difference of One To be a leader, a person must appreciate the human need for celebration and belonging.  Dr. Michelli encourages us to look for ways to acknowledge the individual contribution of each member of our team and to see the difference of one. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Contemplation on Leadership What is the core of leadership?  Could it be losing our ego in the spirit of serving others?  Listen to the podcast and weigh-in! Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Good Intentions Well the road to hell is supposedly paved with them, but Dr. Michelli  believes that leadership requires them as well as consistent execution.  If you don’t like your outcomes…..check your business and your personal INTENTIONS! Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Louder is Not Better Sirens seldom suggest good customer service!  Dr. Michelli offers reminders for keeping your wits about you when customers or colleagues test your limits. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Leaders that make you go “wow” Dr. Michelli’s offers his observations on leadership and provides 5 charateristics as a benchmark for your leadership aptitude. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Getting Emotional In business, it is not always about what “it” is or what “it” can do.  Often, it is more about what emotions “it” produces.  Heading back to Starbucks, Dr. Michelli examines how to leap beyond a product or service’s attributes and benefits. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Drive YOUR Taxi The Beatles said “Baby, you can drive my car” proving that it’s important to gain permission in such matters.  Dr. Michelli examines how so many things keep going wrong in customer service and he challenges us all to flawless EXECUTION. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Pepsi, Coke, McDonalds - Oh My! OK it’s not lions, tigers and bears - oh my!  But customer sacrifice and “too much choice” are threats to any business.  Take a sip of this weeks podcast… Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Cutting through the Clutter In a world where the average person is bomabarded with 3000 marketing messages in brains that can only attend to about 100 of them, is your business getting its differentiating message heard?   Dr. Michelli examines the importance of and strategies for creating an incisive and crisp statement of differentiation. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Undelivery! It’s an American Disease Ah the frailties of humans….how can someone know what to do and still continue to miss the mark?  Such is the quandry Dr. Michelli examines.  Why is it that he and other leaders continue to struggle with overpromising and underdelivery?  What are common causes and best remedies for this shortcoming? Download Standard Podcast Listen | Listen in your iPhone | Download | View full cache | Visit Website Underdelivery! It’s an American Disease Ah the frailties of humans….how can someone know what to do and still continue to miss the mark?  Such is the quandry Dr. Michelli examines.  Why is it that he and other leaders continue to struggle with overpromising and underdelivery?  What are common causes and best remedies for this shortcoming? Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website When paying a little costs too much You’ve heard the Ben Franklin quote, “a penny saved is a penny earned.”   When it comes to investment in staff, that saying is WRONG! If you don’t believe me, ask Costco. Download Standard Podcast Listen | Listen in your iPhone | Download | View full cache | Visit Website When paying a little costs too much You’ve heard the Ben Franklin quote, “a penny saved is a penny earned.”   When it comes to investment in staff, that saying is WRONG! If you don’t believe me, ask Costco. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website THE Memo This week Howard Schultz, Chairman of the Board of Starbucks, had a memo released that caused company watchers to wonder if Starbucks could regain it’s soul.  While sharing much of that memo, Dr. Michelli highlights the lessons learned from the challenges of growth. Download Standard Podcast Listen | Listen in your iPhone | Download | View full cache | Visit Website THE Memo This week Howard Schultz, Chairman of the Board of Starbucks, had a memo released that caused company watchers to wonder if Starbucks could regain it’s soul.  While sharing much of that memo, Dr. Michelli highlights the lessons learned from the challenges of growth. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website A simple one Al Gore said it was inconvenient.  In the movie “A Few Good Men” it was something “you can’t handle.”  In business, it is often simple.  A former Fedex Kinkos CEO offers this simple truth for your consideration. Download Standard Podcast Listen | Listen in your iPhone | Download | View full cache | Visit Website A simple one Al Gore said it was inconvenient.  In the movie “A Few Good Men” it was something “you can’t handle.”  In business, it is often simple.  A former Fedex Kinkos CEO offers this simple truth for your consideration. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website The Ultimate Question If you had one question and only one, what would you ask to determine customer loyalty?  Ultimately, Dr. Michelli gets to that question and offers ways to use it to effectively drive greater loyalty in your customer base. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website The Ultimate Question If you had one question and only one, what would you ask to determine customer loyalty?  Ultimately, Dr. Michelli gets to that question and offers ways to use it to effectively drive greater loyalty in your customer base. Download Standard Podcast Listen | Listen in your iPhone | Download | View full cache | Visit Website Good Profit and Bad Profit Who said profit could be bad? Fred did! This podcast will help you see a difference between good profits and bad profits and examine if your business is inadvertenly producing bad profits at the expense of the good ones. Download Standard Podcast Listen | Listen in your iPhone | Download | View full cache | Visit Website Good Profit and Bad Profit Who said profit could be bad? Fred did! This podcast will help you see a difference between good profits and bad profits and examine if your business is inadvertenly producing bad profits at the expense of the good ones. Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Be a CEO Dr. Michelli has promoted himself and you to the level of CEO and he starts this shared journey with a stop at the car wash.  Fasten yourself in for an EXPERIENCE! Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website Be a CEO Dr. Michelli has promoted himself and you to the level of CEO and he starts this shared journey with a stop at the car wash.  Fasten yourself in for an EXPERIENCE! Download Standard Podcast Listen | Listen in your iPhone | Download | View full cache | Visit Website It’s SOUND business Tell Microsoft that the little things aren’t important.  While you’re at it, tell the composers that they didn’t do enough.  LISTEN and reflect on the philosophy and practice of “everything matters.” Download Standard Podcasts Listen | Listen in your iPhone | Download | View full cache | Visit Website A Pox on Silos Dr. Michelli talks about a client that inadvertently built its business through internal competition. Whether by design or default, departmental rivalries and turf battles occur in almost every company. In the next few minutes you will hear strategies for breaking down those unhealthy organizational divisions! Download Standard Podcast Listen | Listen in your iPhone | Download | View full cache | Visit Website Fortunate Ones The Beatles sang “Money can’t buy me love” and while money CAN buy a lot of employee perks - there are things you can do to enrich employees lives that require little more than charting their career path.Download Standard Podcast Listen | Listen in your iPhone | Download | View full cache | Visit Website Connect, Discover, Respond Even regular customers need active and participatory care.  Borrowing the Starbucks service mantra “connect, discover, respond”, Dr. Michelli offers action steps to “anticipate, inquire and respond” to stated and unstated needs of customers. Download Standard Podcast Listen | Listen in your iPhone | Download | View full cache | Visit Website Starbucks, latrines, and leadership So what do latrines in India, a season of giving, and Starbucks have in common?  I guess you’ll just have to listen and find out.  In the spirit of being charitable — here’s a hint — they have something to do with “leaving your mark.” Download Standard Podcast Listen | Listen in your iPhone | Download | View full cache | Visit Website Too Positive So what do all leaders have in common?  Probably nothing!  However, from Dr. Michelli’s perspective most great leaders consistently demonstrate optimism.   Not blind naivete but optimism — maybe even too much optimism.  They are by his estimation too positive and thats a good thing.Download Standard Podcast Listen | Listen in your iPhone | Download | View full cache | Visit Website John the Security Guard to the Rescue I know you have a John story.  Listen and share your comments here.  They will likely encourage and inspire others to reach for greater empathy and offer greater service… Download Standard Podcast Listen | Listen in your iPhone | Download | View full cache | Visit Website When IQ and Effort Aren’t Enough It’s been said straight As never made anyone rich!  Then what does it take to maintain business success? The secret is not behind door number 1 or door number 2.  A part of the answer, however, may just might be found in this podcast. If not, you can get your money back…. Download Standard Podcast Listen | Listen in your iPhone | Download | View full cache | Visit Website Subjective Well-Being and Mirth for YOU Somtimes even psychologists have something to offer business leaders.  Dr. Michelli translates the psychobabble of “subjective well-being” and “mirth” and examines their applicability in the life of the business leader.  In a world of bigger and bigger bling, Dr. Michelli shares how to create simple surprises for staff and customers alike. Download Standard Podcast Listen | Listen in your iPhone | Download | View full cache | Visit Website Congratulations! You own a Box Factory In an effort to avoid having your business blindsided, the podcast explores the importance of “Embracing Resistance”.  It also offers FREE signature plates for Dr. Michelli’s Wall Street Journal Bestselling book The Starbucks Experience.  For those of you who have not picked up the book yet (shame on you - ok your forgiven), it gives you [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website “It” Anyone? “Its” been around since 1893 and you probably haven’t thought much about “it.”  In this podcast, Dr. Michelli examines how “it” teaches us about the importance of both “surprise and delight.”  Find out about how “it” can help you think differently about your business. Download Standard Podcast Listen | Listen in your iPhone | Download | View full cache | Visit Website “It” Anyone? “Its” been around since 1893 and you probably haven’t thought much about “it.”  In this podcast, Dr. Michelli examines how “it” teaches us about the importance of both “surprise and delight.”  Find out about