 Podcasts on a variety of key information technology topics and issues, operated by BMC Software. TalkBMC is a place to engage with us on topics important to you concerning the information technology industry.Primary Format :
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TalkBMC: ITIL, the CMS, and You
Are you wondering what, exactly, is a configuration management system, or CMS? How is a CMS different from a configuration management database (CMDB)? Why should IT organizations even care?
While the CMS is not a new concept, it is given considerable focus in the latest release of the IT Infrastructure Library® (ITIL®), an integrated and cohesive set of best-practice recommendations with common definitions and terminology published by the Office of Government Commerce. Listen to this pod ... Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC: Quentin Mackey - Working with a BMC PartnerColumn Technologies – Podcast Interview with Quentin Mackey, Regional Director of Delivery for Column Technologies, Inc. - BMC Partner.
Quentin Mackey looks at both the business and technology aspects of an organization so Column Technologies can provide solutions to better manage their internal and external service delivery. Through Column's approach, a business need is translated into an IT solution to support the needs of the organization. In BMC’s case, that translates to continuou ... Listen | Listen in your iPhone | Download | View full cache | Visit Website
Colin Fletcher on Unlocking the Value of Identity ManagementThe value of identity management goes beyond alpha-numeric password protection. The same goes for the identity data itself. Colin Fletcher, BMC Solutions Manager, covers numerous identity management-related topics, including the how you can use identity data in conjunction with proactive incident and problem management to ensure you can get home on-time to pick up the kids, how identity management projects can lead to unanticipated results, why you need to beware of the rogue server sitting ... Listen | Listen in your iPhone | Download | View full cache | Visit Website
Why Do Your Customers Leave?Customer churn is "enemy number one for business", according to Adrian Payne, professor at the New South Wales School of Marketing. In fact, in a recent survey in the Asia Pacific region, 6 out of 10 consumers changed suppliers over the past 12 months. Peter Armstrong, corporate strategist for BMC Software, joins this discussion of customer churn in Europe and the Asia Pacific regions. You'll be surprised by the demographics of churn, as well as why people choose other service providers.Listen | Listen in your iPhone | Download | View full cache | Visit Website
Why Do Your Customers Leave?Customer churn is "enemy number one for business", according to Adrian Payne, professor at the New South Wales School of Marketing. In fact, in a recent survey in the Asia Pacific region, 6 out of 10 consumers changed suppliers over the past 12 months. Peter Armstrong, corporate strategist for BMC Software, joins this discussion of customer churn in Europe and the Asia Pacific regions. You'll be surprised by the demographics of churn, as well as why people choose other service providers.Listen | Listen in your iPhone | Download | View full cache | Visit Website
Using Open Source as the GlueComplex IT environments are even more difficult to understand and synch if your technology includes mainframe and distributed systems. Ron Michael, lead platform administrator in R&D support at BMC Software, wants to help. He currently pens a blog on TalkBMC called "Open for Mainframe" where he uses the topic of open source as the glue linking mainframe and distributed systems. Open source, he says, is an enabling technology that helps bridge the technical gap between the mainframe a ... Listen | Listen in your iPhone | Download | View full cache | Visit Website
Using Open Source as the GlueComplex IT environments are even more difficult to understand and synch if your technology includes mainframe and distributed systems. Ron Michael, lead platform administrator in R&D support at BMC Software, wants to help. He currently pens a blog on TalkBMC called "Open for Mainframe" where he uses the topic of open source as the glue linking mainframe and distributed systems. Open source, he says, is an enabling technology that helps bridge the technical gap between the mainframe a ... Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - Ran Gishri - Offshoring Application Problem ResolutionOffshoring your development and QA efforts has benefits as well as challenges. Ran Gishri, director at BMC Software, explains global sourcing and why it's important. He discusses common challenges many companies face when they decide to offshore these IT services. More importantly, he tells you exactly what application problem resolution has to do with it.
There exists best practices for overcoming offshoring problem resolution challenges, and Ran shares these. He also gives concrete e ... Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - Ran Gishri - Offshoring Application Problem ResolutionOffshoring your development and QA efforts has benefits as well as challenges. Ran Gishri, director at BMC Software, explains global sourcing and why it's important. He discusses common challenges many companies face when they decide to offshore these IT services. More importantly, he tells you exactly what application problem resolution has to do with it.There exists best practices for overcoming offshoring problem resolution challenges, and Ran shares these. He also gives concrete exa ... Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - Mark Stouse - BMC at the World Economic ForumThe theme of the World Economic Forum in Davos, Switzerland is "The Power of Collaborative Innovation". This goes beyond a discussion about disruptive technologies like Web 2.0 to conversations about how technology can be improved and applied to solve the largest and most important world problems (like the rising rate of global poverty). The intent of this meeting is to improve the state of the world by engaging leaders in partnerships to shape global, regional, and industry agendas.Mark ... Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - Mark Stouse - BMC at the World Economic ForumThe theme of the World Economic Forum in Davos, Switzerland is "The Power of Collaborative Innovation". This goes beyond a discussion about disruptive technologies like Web 2.0 to conversations about how technology can be improved and applied to solve the largest and most important world problems (like the rising rate of global poverty). The intent of this meeting is to improve the state of the world by engaging leaders in partnerships to shape global, regional, and industry agendas.
Mar ... Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - Bronna Shapiro - Identity UnleashedIdentity management has evolved far beyond a simple understanding of who is accessing your applications and data. It is a critical and integral part of business service management and IT best practices, and its automation and integration greatly increases the value of other solutions in your environment. Bronna Shapiro, director at BMC Software, discusses the evolution of identity management systems, describes how business service management leverages its data, and the criteria that this ... Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - Bronna Shapiro - Identity UnleashedIdentity management has evolved far beyond a simple understanding of who is accessing your applications and data. It is a critical and integral part of business service management and IT best practices, and its automation and integration greatly increases the value of other solutions in your environment. Bronna Shapiro, director at BMC Software, discusses the evolution of identity management systems, describes how business service management leverages its data, and the criteria that this ... Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - Mary Nugent - Measuring the True Value of Your IT InvestmentsAccording to ComputerWorld, 65% of IT professionals surveys said their IT budgets increased in 2007. The top 3 mission critical technologies that will receive funding in 2008 include software development and upgrades, network infrastructure, and data management and business intelligence. But, if you can’t justify the business value of these IT investments to your boss, you just might be putting your career in IT at risk, says Mary Nugent, vice president of software consulting at BMC Softw ... Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - Mary Nugent - Measuring the True Value of Your IT InvestmentsAccording to ComputerWorld, 65% of IT professionals surveys said their IT budgets increased in 2007. The top 3 mission critical technologies that will receive funding in 2008 include software development and upgrades, network infrastructure, and data management and business intelligence. But, if you can’t justify the business value of these IT investments to your boss, you just might be putting your career in IT at risk, says Mary Nugent, vice president of software consulting at BMC Softw ... Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - Ran Gishri - Automatic Problem ResolutionSoftware developers everywhere are in a quandary. How do they spend more time doing what they do best -- developing -- and less time in problem resolution? Problem resolution is the time-consuming and often manual process of resolving software defects, bugs, reported issues, or unexpected application behavior.This process of resolving problems is all about getting to the root cause. Once the root cause is identified, the problem can usually be resolved easily. Getting to the root cause is ... Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - Ran Gishri - Automatic Problem ResolutionSoftware developers everywhere are in a quandary. How do they spend more time doing what they do best -- developing -- and less time in problem resolution? Problem resolution is the time-consuming and often manual process of resolving software defects, bugs, reported issues, or unexpected application behavior.
This process of resolving problems is all about getting to the root cause. Once the root cause is identified, the problem can usually be resolved easily. Getting to the root cause ... Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - Ralph Crosby - zLinux and Green ComputingâThe mainframe is dead!â is a misconception, but a notion that caused many organizations to implement distributed computing environments. Today, the bulk of the worldâs most critical business applications remain on mainframes. But, the over-purchase of distributed hardware has caused server sprawl, a huge increase in resources to manage, inefficiency in the computing environment, and pollution. Consider the power consumption, heat dissipation, and carbon emissions for a si ... Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - Ralph Crosby - zLinux and Green Computing“The mainframe is dead!” is a misconception, but a notion that caused many organizations to implement distributed computing environments. Today, the bulk of the world’s most critical business applications remain on mainframes. But, the over-purchase of distributed hardware has caused serversprawl, a huge increase in resources to manage, inefficiency in the computing environment, and pollution. Consider the power consumption, heat dissipation, and carbon emissions for a single mainf ... Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - Sherrie Woodring - Acquiring AutomationSherrie Woodring, director at BMC Software, explains the value of the Emprisa acquisition, run book automation, and integrating with the BSM strategy.Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - Sherrie Woodring - Acquiring AutomationSherrie Woodring, director at BMC Software, explains the value of the Emprisa acquisition, run book automation, and integrating with the BSM strategy.Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - UserWorld Partner Series - Pink ElephantGary Case, IT management consultant at Pink Elephant discusses Pink's colorful history and their partnership with BMC.Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - UserWorld Partner Series - Pink ElephantGary Case, IT management consultant at Pink Elephant discusses Pink's colorful history and their partnership with BMC.Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - UserWorld Partner Series - EntuityMichael Jannery, president and CEO at Entuity explains discovering business critical network devices and their partnership with BMC.Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - UserWorld Partner Series - EntuityMichael Jannery, president and CEO at Entuity explains discovering business critical network devices and their partnership with BMC.Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - UserWorld Partner Series - RIMMPete Keller, senior marketing manager for RIMM explains why the hardware behing the mobile workforce will make you hungry for a Blackberry.Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - UserWorld Partner Series - RIMMPete Keller, senior marketing manager for RIMM explains why the hardware behing the mobile workforce will make you hungry for a Blackberry.Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - UserWorld Partner Series - AeropriseAlex Sapp, vice president of operations at Aeroprise talks about mobilizing business service management.Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - UserWorld Partner Series - AeropriseAlex Sapp, vice president of operations at Aeroprise talks about mobilizing business service management.Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - UserWorld Partner Series - AlarmPointJamie Dudley, vice president and Desi DosSantos, vice president of product management at AlarmPoint discuss the product, partnership and give a live demo.Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - UserWorld Partner Series - AlarmPointJamie Dudley, vice president and Desi DosSantos, vice president of product management at AlarmPoint discuss the product, partnership and give a live demo.Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - Fred Johannessen - Parntering to Build a Better BSMFred Johannessen talks about exciting partnerships, communities, and how conversation is key to building a better BSM.Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - Fred Johannessen - Parntering to Build a Better BSMFred Johannessen talks about exciting partnerships, communities, and how conversation is key to building a better BSM.Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - Ken Turbitt, Michael Knieves and Sharon Taylor - It's Your ITILKen Turbitt, global best practices director brings Michael Knieves with Accenture and Sharon Taylor, chief architect of ITIL and president of the Aspect Group to the ITIL table. They discuss the living ITIL, collaboration and innovation, and why it's "your ITIL".Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - Ken Turbitt, Michael Knieves and Sharon Taylor - It's Your ITILKen Turbitt, global best practices director brings Michael Knieves with Accenture and Sharon Taylor, chief architect of ITIL and president of the Aspect Group to the ITIL table. They discuss the living ITIL, collaboration and innovation, and why it's "your ITIL".Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - David Solin - Crossing the ITIL BridgeDavid Solin, R&D solutions architect, gives his reaction to the ITIL version 3 "bridge" certification upgrade course at BMC UserWorld 2007 in Vancouver.Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - David Solin - Crossing the ITIL BridgeDavid Solin, R&D solutions architect, gives his reaction to the ITIL version 3 "bridge" certification upgrade course at BMC UserWorld 2007 in Vancouver.Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - Sharon Taylor - One-on-One with the Chief Architect of ITIL Version Sharon Taylor, chief architect of ITIL v3 and president of the Aspect Group gives a fascinating one-on-one interview to TalkBMC. She reveals whether or not there will be an ITIL v4, her favorite sport, what she likes to do in her spare time, and what's next for ITIL's chief architect.Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - Sharon Taylor - One-on-One with the Chief Architect of ITIL VersionSharon Taylor, chief architect of ITIL v3 and president of the Aspect Group gives a fascinating one-on-one interview to TalkBMC. She reveals whether or not there will be an ITIL v4, her favorite sport, what she likes to do in her spare time, and what's next for ITIL's chief architect.Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - Atwell Williams - Architecting ValueAtwell Williams, solutions architect in the office of the CTO, shares his excitement about BMC partners, the sessions he has attended, and the presentations he's given at UserWorld 2007 in Vancouver. He developed a special course called "So I've got a CMDB. Now what?" to answer questions customers have after they've implemented the configuration management database. He goes on to discuss the state of BSM and BSM Next (or the potential of BSM 3.0), as well as ITIL v3 concepts.Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - Atwell Williams - Architecting ValueAtwell Williams, solutions architect in the office of the CTO, shares his excitement about BMC partners, the sessions he has attended, and the presentations he's given at UserWorld 2007 in Vancouver. He developed a special course called "So I've got a CMDB. Now what?" to answer questions customers have after they've implemented the configuration management database. He goes on to discuss the state of BSM and BSM Next (or the potential of BSM 3.0), as well as ITIL v3 concepts.Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - Alisa Nessler - Finding Quick Time-to-Value with SupportAlisa Nessler, vice president of worldwide customer support, starts the day with TalkBMC discussing the global support organization, its challenges and changes. She explains the Premiere Support offering and enhancements in the knowledge base, as well as the BSM delivery model and its impact on the customer support environment. No matter what the future holds for support, her goal is to provide the quickest time-to-value for the customer.Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - Alisa Nessler - Finding Quick Time-to-Value with SupportAlisa Nessler, vice president of worldwide customer support, starts the day with TalkBMC discussing the global support organization, its challenges and changes. She explains the Premiere Support offering and enhancements in the knowledge base, as well as the BSM delivery model and its impact on the customer support environment. No matter what the future holds for support, her goal is to provide the quickest time-to-value for the customer.Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - Peter Armstrong - The Future of Business Service ManagementWho would want to miss an opportunity to talk to Peter Armstrong, corporate strategist for BMC Software? No worries. If you missed him at BMC UserWorld 2007 in Vancouver, you still get to listen to this conversation about where business service management has been and where it's going, as well as the key moment you know that BSM is successful in your enterprise.Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - Peter Armstrong - The Future of Business Service ManagementWho would want to miss an opportunity to talk to Peter Armstrong, corporate strategist for BMC Software? No worries. If you missed him at BMC UserWorld 2007 in Vancouver, you still get to listen to this conversation about where business service management has been and where it's going, as well as the key moment you know that BSM is successful in your enterprise.Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - Sydney Dent - Advanced Asset ManagementHave you ever met a geochemist? If you didn't attend BMC UserWorld 2007 in Vancouver, you missed an opportunity to listen to Sydney Dent, BMC's resident geochemist and instructor in advanced asset management topics. How do you carefully craft your CMDB so that it accomodates the needs of asset management? Sydney has all the tips and tricks.Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - Sydney Dent - Advanced Asset ManagementHave you ever met a geochemist? If you didn't attend BMC UserWorld 2007 in Vancouver, you missed an opportunity to listen to Sydney Dent, BMC's resident geochemist and instructor in advanced asset management topics. How do you carefully craft your CMDB so that it accomodates the needs of asset management? Sydney has all the tips and tricks.Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - Terry Vyas - Designing I.T. EducationHow does IT education keep up with agile development? Terry Vyas, manager of the instructional design team for BMC worldwide education services, discusses designing IT education courses in multiple modalities, with blended content, for constantly changing software. Does it sound impossible? Not to Terry. He breaks down this topic in simple terms.Listen | Listen in your iPhone | Download | View full cache | Visit Website
TalkBMC - Terry Vyas - Designing I.T. EducationHow does IT education keep up with agile development? Terry Vyas, manager of the instructional design team for BMC worldwide education services, discusses designing IT education courses in multiple modalities, with blended content, for constantly changing software. Does it sound impossible? Not to Terry. He breaks down this topic in simple terms.Listen | Listen in your iPhone | |
