 Quality Management in the 21st century. An informal discussion of quality concepts, tools and case studies for continuous improvement.Primary Format :
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Implementation Advice
With thanks to Lauri Tuulberg of Estonia, now studying in Hong Kong, this podcast addresses 5 typical problems common to installing a new quality method or program. Think of it as a "heads up" for change agents!Listen | Listen in your iPhone | Download | View full cache | Visit Website DefinitionsThere's a word for most everything, and often the choice of one or the other can lead to considerable head scratching. Here's hoping this Podcast helps those who are trying to decipher the differences between policies and directives, procedures and processes and a host of other close relations!Listen | Listen in your iPhone | Download | View full cache | Visit Website Podcasting Basics -Live from RenoThis is a live demonstration, presented on October 20, at the ASQ Quality Audit Division Conference in Rno, Nevada. The podcast itself is a basic overview of podcasting and how it's done. Listen | Listen in your iPhone | Download | View full cache | Visit Website It Should Work!The science and art of Prevention is too often ineffective, leaving us to work on seemingly endless projects, designed to fix unnecessary mistakes and oversights. Listen | Listen in your iPhone | Download | View full cache | Visit Website Rod Munro – Quality ProfessionalMay, 2006 Quality Magazine named Rod Munro as Quality Professional for 2006, confirming the privilege to have recorded a few minutes with him at ASQ’s recent World Conference.Listen | Listen in your iPhone | Download | View full cache | Visit Website Quality Auditing with Dennis ArterDennis Arter is the dean of contemporary quality auditing and perhaps its best spokesperson. This podcast asks two simple questions, while their answers provide direction, common sense and the wisdom of a true subject guru.Listen | Listen in your iPhone | Download | View full cache | Visit Website Collegial ConsenusHere's theessence, the most essential components of making collective improvements and providing for the input of others to create excellence.Listen | Listen in your iPhone | Download | View full cache | Visit Website Tools - Part Two - ComputersFew tools are as important as computers and their associated software. Where would we be without them?!Listen | Listen in your iPhone | Download | View full cache | Visit Website Tools - Part OneSubscriber Paul Tolenaars offers some thoughtful insights to project management and asks that I comment on some of my favorite tools.Listen | Listen in your iPhone | Download | View full cache | Visit Website Processes and ControlProcesses need Controls, but how much is enough? The answer is a considerably more than the old reliable, "Well, it depends!Listen | Listen in your iPhone | Download | View full cache | Visit Website Introduction to ISO - Part TwoThe ISO 9001:2000 standard is an improvement engine that uses the PDCA cycle to bring customer's wants and needs into proper focus. But just as Deming and Juran make clear throughout their collective work, management must be truly involved and engaged to really reap ISO's benefits.Listen | Listen in your iPhone | Download | View full cache | Visit Website Intro to ISOThis program serves to start the conversation and calls for the same openness and revised thinking that inspired the latest revision of the ISO 9001 quality standard.Listen | Listen in your iPhone | Download | View full cache | Visit Website JuranJoseph Juran's legacy - our collective future.Listen | Listen in your iPhone | Download | View full cache | Visit Website Deming?s 14 Points - Part TwoThe last seven of Deming’s 14 points are bit more direct. They are also a call to recognize unlimited human potential and our innate ability to grow and improve. Though this may be the final Deming chapter in this series, there’s no doubt that his contributions will continue to echo throughout all previous and [...]Listen | Listen in your iPhone | Download | View full cache | Visit Website Deming?s 14 Points - Part OneDeming summarized his thoughts on business in his now famous "14 Points." Understanding quality begins here.Listen | Listen in your iPhone | Download | View full cache | Visit Website W. Edwards DemingThere are few whose work can be said to have truly cast a large shadow. W.Edwards Deming is one of those few individuals whose teachings literally changed our world for the better.Listen | Listen in your iPhone | Download | View full cache | Visit Website Phillip CrosbyQuality guru Phillip Crosby gave us quality concepts and tools in easy to digest portions. This program remembers three of his most direct messages: Quality is Free, The Maturity Matrix and Zero Defects.Listen | Listen in your iPhone | Download | View full cache | Visit Website Quality GurusThere are luminaries that change our ideas, our behaviors and how we do our work. This is a program about those who walk among us and those whose footprints left a lasting impression long after their passing..Listen | Listen in your iPhone | Download | View full cache | Visit Website Small is BeautifulThose least capable of defending themselves are most likely to fall victim to disciplined and well organized flim-flam artistsListen | Listen in your iPhone | Download | View full cache | Visit Website Preventive ActionAnticipating potential threats is good business at both strategic and tactical levels in every organization.Listen | Listen in your iPhone | Download | View full cache | Visit Website Corrective ActionFrom silly mistakes to massive failures, a single process is available to world-class organizations to learn from their errors.Listen | Listen in your iPhone | Download | View full cache | Visit Website Interview with Denise RobitailleAnother opinion regarding customer complaints from noted quality author, Denise Robitalle.Listen | Listen in your iPhone | Download | View full cache | Visit Website Customer ComplaintsNo one wants them and few are prepared - but customer complaints are a fact of life. Effective complaints management, however, is an opportunity to learn and strengthen partnership between customer and supplier.Listen | Listen in your iPhone | Download | View full cache | Visit Website Management SupportTop management tends to support top quality programs that provide them with factual information in financial terms.Listen | Listen in your iPhone | Download | View full cache | Visit Website First the Arrows, then the Boxes!Systems are a collection of processes - but the quality of communication between these processes is often more important than the processes themselvesListen | Listen in your iPhone | Download | View full cache | Visit Website Developing the Management SystemA quality mananagement improvement engine.Listen | Listen in your iPhone | Download | View full cache | Visit Website ?M?is for Mission!This program is all about setting the course, speed and final destination - defining the Mission.Listen | Listen in your iPhone | Download | View full cache | Visit Website Vision - The answer to“So What?”A strong and relevant Vision enables and supports work directed toward a common goal.Listen | Listen in your iPhone | Download | View full cache | Visit Website Values - The?V?WordThe tough question is quite simply, "Who are you - and what do you truly believe!?"Listen | Listen in your iPhone | Download | View full cache | Visit Website Quality 101 - August 1, 2005This program revisits the PDCA Cycle, offering greater insight into the process as a basic tool for improvement.Listen | Listen in your iPhone | Download | View full cache | Visit Website Quality 101 - August 1, 2005This program revisits the PDCA Cycle, offering greater insight into the process as a basic tool for improvement.Listen | Listen in your iPhone | Download | View full cache | Visit Website Quality 101 For July 29, 2005Here’s the latest in the series, “Quality 101,” where we discuss quality management tools, ideas and case studies in an informal setting.Click on the title below to download and listen to the PodcastThe PDCA CycleAs always, your comments are welcome!PaulListen | Listen in your iPhone | Download | View full cache | Visit Website Quality 101 For July 29, 2005Here’s the latest in the series, “Quality 101,” where we discuss quality management tools, ideas and case studies in an informal setting.Click on the title below to download and listen to the PodcastThe PDCA CycleAs always, your comments are welcome!PaulListen | Listen in your iPhone | Download | View full cache | Visit Website New Podcast:?The Eight Management Principles,?Part 2Third in the series, "Quality 101," this program examines the remaining elements of the "Eight Management Principles."Listen | Listen in your iPhone | Download | View full cache | Visit Website New Podcast:?The Eight Management Principles,?Part 2Third in the series, "Quality 101," this program examines the remaining elements of the "Eight Management Principles."Listen | Listen in your iPhone | Download | View full cache | Visit Website New Podcast:?The Eight Management Principles?To build a quality, enduring organization takes patience, direction and eagerly involved people.Listen | Listen in your iPhone | Download | View full cache | Visit Website New Podcast:?The Eight Management Principles?To build a quality, enduring organization takes patience, direction and eagerly involved people.Listen | Listen in your iPhone | Download | View full cache | Visit Website New Podcast:?What is Quality??It's amazing how many definitions of quality are founded on personal perspectives. That's why 12 people will have a dozen different answers to the question, "What is quality?" This first program is foundational, therefore, because it's essential that a single, unified definition guides the discussion from this point onward.Listen | Listen in your iPhone | Download | View full cache | Visit Website New Podcast:?What is Quality??It's amazing how many definitions of quality are founded on personal perspectives. That's why 12 people will have a dozen different answers to the question, "What is quality?" This first program is foundational, therefore, because it's essential that a single, unified definition guides the discussion from this point onward.Listen | Listen in your iPhone | Download | View full cache | Visit Website
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