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Trumix.com listings available of Business English Pod :: NEW FEED Podcasts Build your own playlists with this podcast. BEP 110 ADV - Job Interviews: Stress Questions As we’ve discussed in other episodes on job interviews, one goal of the person conducting the interview is to get you to “let your guard down.” Often, after a series of “warm-up questions,” the interviewer will give you a tough question. This will likely come “out of the blue,” that is, unexpectedly. We call these [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 100 ADV - Job Interviews: Salary Negotiation You’ve had your first and second interviews, you’ve performed well, and you’ve been selected. You’re one of the lucky few - you’ve succeeded: You’ve got a job offer in hand. But now comes one of the hardest parts of the whole process - negotiating your salary. If you make a mistake here, all of your [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 99 ADV - Negotiating: Negotiation Strategy (Part 2) This is the second in a two-part advanced business English lesson on negotiation strategy. It is part of a longer series of podcasts on the language and skills of negotiating in English. In the first episode, management consultant Bryan Fields discussed the basics of making a deal. We learned how to avoid some top common [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 98 ADV - Negotiating: Negotiation Strategy (Part 1) This is the beginning of a new Business English Podcast series on the skills and language of negotiating in English for ESL. We'll explore the topic of negotiations in a series of podcasts that examine several typical business negotiations and the language used in each stage of the process. Listen | Listen in your iPhone | Download | View full cache | Visit Website Email Tune-up 02 - ESL Business Writing Video This is the second episode of our new ESL video podcast series: Email Tune-up. In today's video we examine a very common type of email - a request for feedback on a document. Each video lesson features a review of a real-life email from one of our members. After reviewing the background and contents of the email, we'll then see what improvements we can make by analyzing the writing according to 3 main criteria: mechanics, style and tone. Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 97 ADV - Talking about the Economy In this Business English Podcast lesson, we'll be studying some phrases and vocabulary that you can use to discuss the economy and economic issues, including voicing and reassuring concerns. Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 96 INT - Socializing: Business Meals & Dining Out In most parts of the world, having lunch or dinner together is an important part of doing business. In places such as North America, eating meals is a way of building a relationship or celebrating a partnership. And in other cultures, such as China, much of the real work of making deals actually often gets [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 95 ADV - Communication: Resolving Conflict (Part 2) This is the second in a two-part Business English Podcast lesson on resolving conflict, in which we’ve been focusing on solving everyday disagreements in the office. Ben, a new training specialist at a manufacturing company, feels that he is doing an unfair share (that is, too much) of the work in his department. Gerry, Ben’s [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 94 ADV - Communication: Resolving Conflict (Part 1) People do not always get along, so dealing with conflict is part of any job. And as often as not, work disagreements get resolved as much as in informal discussions in the hallway, as they do in the conference room. So, in this two-part series on resolving conflict, we’ll be studying useful language for discussing [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Email Tune-up 01 - A new video podcast on business writing Today, we’re launching a new video podcast series: Email Tune-up Each video will feature a review of a real-life email from one of our members. After reviewing the background and contents of the email, we’ll then see what improvements we can make by analyzing the writing according to 3 main criteria: 1. Mechanics - the grammar, punctuation, [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 93 INT - Sales: Taking an Order In this Business English Pod episode, we’ll be focusing on the language of taking an order and discussing standard terms, such as delivery time, payment method, and so on. The listening takes us back to the Foxtrot showroom in Las Vegas. As you’ll recall, Foxtrot is the American distributor for Viva, an Italian clothing, or [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 92 INT - Sales: Features, Advantages, Benefits (or FAB Presentation) In this Business English Podcast lesson, we're going to look at the "classic sales" approach to selling products and services using the FAB technique. FAB stands for features, attributes and benefits and is a commonly used approach to presenting and selling tangible objects such as clothes and household items. The FAB presentation technique is especially useful for people working in the manufacturing and retail trade - anyone who has to present products to potential customers. In the les ... Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 91 ADV - Job Interviews: Asking the Interviewer Questions There is one question that you will definitely be asked in any job interview, a question for which you should always prepare a response. That is: “Do you have any questions for me?” In this Business English Podcast lesson, we will focus on how to deal with this question. We’ll talk about what interviewers expect from [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 90 ADV - Job Interviews: Talking about your Greatest Weakness In this advanced Business English Podcast we continue to look at the language and skills of interviewing for jobs in English. So far in this series, we’ve examined two common questions that you will likely be asked in almost any interview. They were, ‘tell me about your previous experience’, and ‘what is your most significant [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BVP 02: Human Resources - Training Manager In the second part of our new ESL podcast series on business vocabulary, we continue with the topic of human resources (HR) by looking at useful language and collocations to describe the role and responsibilities of a training manager. In this fast-changing global world, everything is moving. To make a successful business, it’s not enough just [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Business Vocabulary BVP 01 - Human Resources: HR Manager In this new series of podcasts, we're going to look at useful vocabulary for describing different jobs and industries. In the first business vocabulary podcast we are going to listen to Greg, an HR manager, describe his role as a human resources manager. In particular, we'll practice a number of common collocations associated with HR and human resources. Collocations, or word partnerships, are words that are commonly used together. Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 89 INT - Telephoning: Arranging a Visit In this Business English Podcast lesson we're going to look at useful language for making arrangements by telephone. In particular, we'll practice language for handling the practical details of a business visit, such as airport pickup and restaurant or hotel booking. And we'll also practice ways to create and maintain goodwill by demonstrating flexibility and responding politely on the phone. Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 88 INT - Telephoning: Booking a Travel Ticket Booking tickets on the phone is a basic part of business travel. In this intermediate Business English Podcast, we will practice useful phrases and language for making airplane arrangements on the telephone. Viva is an Italian manufacturer of ladies’ apparel, or clothing. Marco and Francesca, Viva employees, are on a business trip. After visiting customers in [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 87 ADV - Job Interviews: Talking about Accomplishments (Part 2) In this Business ENglish Podcast episode, we examine another good response to the question about previous experience and describing your accomplishments in job interviews. We'll be looking at someone with a little more work experience: Yala Santos is an HR specialist who is working in a manufacturing company. She now has an opportunity to interview for an HR manager position in a business unit of a fast moving consumer goods company, Fun Beverages International. Let's listen to how Yala dea ... Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 86 ADV - Job Interviews: Talking about Accomplishments (Part 1) This is the first in a two-part Business English Podcast series on talking about your accomplishments. It is one of an ongoing sequence of podcasts that focus on the job interview process. Along with your previous experience, your greatest accomplishment is one of the topics that is sure to come up in almost any job interview. [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 85 INT - Sales: Informal Product Presentation In this Business English Podcast lesson, we’re going to look at the language of presenting your products and services to potential clients in informal situations. Following on from our episode on hosting a site visit, we return to our friends at the railway tunnel. Stanley Wang is a site agent for a railway construction project [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 84 INT - Sales: Site Visit There are many different kinds of sites. We often speak of construction sites, a site where something is being built – such as buildings, roads, bridges, airports, and so on. But a site can also be a completed structure, like a factory or even sometimes an office. In a site visit, visitors come on site [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 83 ADV - Job Interviews: Previous Experience (Part 2) This is the second in a two-part Business English Podcast series on discussing previous experience in workplace English job interviews. It is one of an ongoing sequence of ESL podcasts that covers the whole interview process. In the first part of this series, we examined a bad example of everything that can go wrong when we [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 82 ADV - Job Interviews: Previous Experience (Part 1) This is the first in a two-part Business English Podcast series on talking about your previous experience in a job interview for ESL. It is one of a longer sequence of podcasts that will focus on the complete job interview process. When you sit down to start a job interview, more than likely you will [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Meeting Essentials e-Book for Business ESL - Free Samples Meeting Essentials is the Business ESL study guide to the language and skills you need to participate effectively and confidently in business meetings in English. Learn on the go with MP3 audio lessons, review key language and techniques with the detailed PDF study guide, including a full transcript of each lesson, and practice useful [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Meeting Essentials e-Book for Business ESL - Free Samples Meeting Essentials is a Business ESL study guide to the language and skills you need to participate effectively and confidently in business meetings in English. Learn on the go with MP3 audio lessons, review key language and techniques with the detailed PDF study guide, including a full transcript of each lesson, and practice useful phrases and language with the online exercises. Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 81 INT - Meetings: Finishing Up and Action Points It's the end of a meeting, and everyone wants to go, but wait! We have one last thing to do: Action points. That means: Tell everyone who is going to do what, and when. Having no clear action points is a number one reason meetings are unproductive. So in this episode, we'll study language we can use to assign work to people, and also some phrases to finish off the meeting. As you listen, pay attention to how the boss, Lisa, gives action points to her team, that is, reminds them of what they ... Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 80 INT - Travel: Checking In to a Hotel Arriving at a hotel after a long, hard day of travel, you need to do one last thing before you can take a hot shower and relax in front of the TV - you need to check in. That means registering for the room by filling out any necessary forms and giving the hotel [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 79 INT - Travel: Making a Hotel Reservation Download BEP 79 INT - Travel: Making a Hotel ReservationToday’s Business English Podcast lesson is on making a hotel reservation. It’s something all of us need to do: Whether it’s for a company business trip, or for personal travel - we all need to, at some time or another, call a hotel to reserve a room. [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 78 INT - Socializing: Discussing Politics Download BEP 78 INT - Socializing: Discussing PoliticsThey say there’s one rule of conversation that you should always follow in business - don’t talk about politics, sex or religion. Actually, however, it seems like 90% of casual conversations are about just those things - politics, sex and religion. So in this episode, we’ll be focusing [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 106e (Transcript and Activities) - Presenting for Success: Using your Voice These are the study notes and online language review exercises for BEP 106e: Using your Voice. Presenting for Success is the first in a series of audio /e-books covering essential language and phrases for key business English skills for the workplace. Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 106e - Presenting for Success: Using your Voice and Emphasizing Key Language Download BEP 106e - Using your Voice and Emphasizing Key LanguageTo celebrate the holidays we are releasing a free lesson from our recent business English audio /e-book: Presenting for Success. Free copies of the transcript and online activities for this episode will also be available to listeners on Christmas Day. In this episode we’ll be studying [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 77 INT - Happy Hour: After-Work Socializing Download BEP 77 INT - Happy Hour: After-Work SocializingIn many countries, having a drink after work with colleagues is a popular way to relax: This kind of socializing helps us get to know each other and to build team spirit. To attract customers who are just getting off work, many bars and clubs have a [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 76 ADV - Performance Appraisals: Setting Goals (Part 2) Download BEP 76 ADV - Performance Appraisals 2: Setting Goals This is the second in a two-part Business English Pod series on performance appraisals. In the first lesson, we covered giving feedback. In this podcast, we will discuss setting goals. The American poet Carl Sandberg once said, “Nothing happens unless first we dream.” To this we [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 75 ADV - Performance Appraisals: Giving Feedback (Part 1) Download BEP 75 ADV - Performance Appraisals 1: Giving FeedbackPerformance appraisals - sometimes called job performance evaluations or reviews - are a powerful way to develop staff’s potential. These skills are important not just for HR (Human Resources) professionals, but for any manager or supervisor who has responsibilities over other staff. For appraisals to succeed, [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 74 ADV - Idioms: Business is War (Part 2) Download BEP 74 ADV - Idioms: Business is War (Part 2)This is the second in a two-part Business English Pod series on war idioms. Everywhere you look in business, you will find the language of war: We often think – and talk – about business competition in terms of attacking and defending, gaining and losing [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 74 ADV - Idioms: Business is War (Part 2) Download BEP 74 ADV - Idioms: Business is War (Part 2)This is the second in a two-part Business English Pod series on war idioms. Everywhere you look in business, you will find the language of war: We often think – and talk – about business competition in terms of attacking and defending, gaining and losing [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 73 ADV - Idioms: Business is War (Part 1) Business and war. War and business. It’s no accident that many business strategies and management techniques were first developed in the military. Actually, it’s quite natural that we think about business competition in terms of war. Companies fight each other for market share. We strategize about how to win the battle. You try to attack my market position, and I defend it. Business is full of such war idioms. Though it’s not the only way we think about business, it is certainly the m ... Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 73 ADV - Idioms: Business is War (Part 1) Download BEP 73 ADV - Idioms: Business is War 1Business and war. War and business. It’s no accident that many business strategies and management techniques were first developed in the military. Actually, it’s quite natural that we think about business competition in terms of war. Companies fight each other for market share. We strategize about [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 72 INT - Telephoning: Leaving a Voicemail Message Download BEP 72 INT - Telephoning: Leaving a Voicemail MessageWhen you call someone but they aren’t there, often their voicemail “picks up” or answers the phone. Then you have to leave a message. Anyone who uses the phone in their job has to deal with voicemail. Have you ever started to leave a message on someone’s [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 72 INT - Telephoning: Leaving a Voicemail Message Download BEP 72 INT - Telephoning: Leaving a Voicemail MessageWhen you call someone but they aren’t there, often their voicemail “picks up” or answers the phone. Then you have to leave a message. Anyone who uses the phone in their job has to deal with voicemail. Have you ever started to leave a message on someone’s [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 71 ADV - Mergers: Office Gossip and Reported Speech Download BEP 71 ADV - Mergers: Office GossipThis is the second in a three-part series that follows some of the internal discussions that take place in a company going through a merger. Today’s episode focuses on casual office conversation and gossip. Office gossip is a type of informal conversation in which we tell secrets or rumors [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 71 ADV - Mergers: Office Gossip and Reported Speech Download BEP 71 ADV - Mergers: Office GossipThis is the second in a three-part series that follows some of the internal discussions that take place in a company going through a merger. Today’s episode focuses on casual office conversation and gossip. Office gossip is a type of informal conversation in which we tell secrets or rumors [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 70 ADV - Mergers: Breaking Bad News Download BEP 70 ADV - Mergers 1: Breaking Bad NewsThis is the first in a three-part Business English Pod series that explores the use of many different language techniques in the context of a merger. Today’s episode focuses on vague, diplomatic language and probing questions. Vague and diplomatic language was introduced in podcasts [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 70 ADV - Mergers: Breaking Bad News Download BEP 70 ADV - Mergers 1: Breaking Bad NewsThis is the first in a three-part Business English Pod series that explores the use of many different language techniques in the context of a merger. Today’s episode focuses on vague, diplomatic language and probing questions. Vague and diplomatic language was introduced in podcasts [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 69 INT - Telephoning: Leaving a Message Download BEP 69 INT - Telephoning: Leaving a MessagePeople are busy. When you telephone people, they often aren’t there to take your call, so you need to leave a message. And almost everyone has to answer the telephone and take a message sometimes. Doing so professionally leaves a good impression on your customers, colleagues and [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 69 INT - Telephoning: Leaving a Message Download BEP 69 INT - Telephoning: Leaving a MessagePeople are busy. When you telephone people, they often aren’t there to take your call, so you need to leave a message. And almost everyone has to answer the telephone and take a message sometimes. Doing so professionally leaves a good impression on your customers, colleagues and [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 68 INT - Meetings: Interrupting and Resisting Interruption Download BEP 68 INT - Meetings: InterruptingAs a non-native speaker of English, you might often find yourself in situations like this: You’re sitting in a meeting or a teleconference, and some of the participants are native English speakers. They are speaking with one another very rapidly, and they are using some idiomatic or difficult-to-understand expressions. [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 68 INT - Meetings: Interrupting and Resisting Interruption Download BEP 68 INT - Meetings: InterruptingAs a non-native speaker of English, you might often find yourself in situations like this: You’re sitting in a meeting or a teleconference, and some of the participants are native English speakers. They are speaking with one another very rapidly, and they are using some idiomatic or difficult-to-understand expressions. [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 103e - Presenting for Success: Describing Charts and Trends (Part 1) Download BEP 103e - Presenting for Success: Describing Charts and Trends (Part 1)This is the first of three episodes on charts and trends from our new eBook - Presenting for Success. Over these three shows, we’ll be learning language for dealing with visuals, describing trends, analyzing and comparing data, and making predictions. “Visuals” refers to [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Business English Pod Fall Update Download Business English Pod Fall UpdateFind out what’s coming up this fall (autumn) on Business English Pod: - Stand Up and Speak Out Against Poverty - join the U.N. sponsored event to help the billions of people living in extreme poverty. Click here for more information on how you can participate and links to register your [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Business English Pod Fall Update Download Business English Pod Fall UpdateFind out what’s coming up this fall (autumn) on Business English Pod: - Stand Up and Speak Out Against Poverty - join the U.N. sponsored event to help the billions of people living in extreme poverty. Click here for more information on how you can participate and links to register your [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 101e - Presenting for Success: Making your Introduction Download BEP 101e - Presenting for Success: Making your Introduction Making your Introduction is a preview of our upcoming audio / ebook on presentations skills and language. In this first chapter we take a look at how to make a good start as well as at the overall structure of a presentation. This recording is a [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 101e - Presenting for Success: Making your Introduction Download BEP 101e - Presenting for Success: Making your Introduction Making your Introduction is a preview of our upcoming audio / ebook on presentations skills and language. In this first chapter we take a look at how to make a good start as well as at the overall structure of a presentation. This recording is a [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 67 INT - Travel: Morning Greeting and Chat Download BEP 67 INT - Travel: Morning Greeting and ChatThis is the fourth in a series of intermediate business ESL podcasts that focus on business travel. In this series we’re following a group of trainees who work for the telecommunications company Ambient as they visit their head office in Michigan in the U.S. How do you [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 67 INT - Travel: Morning Greeting and Chat Download BEP 67 INT - Travel: Morning Greeting and ChatThis is the fourth in a series of intermediate business ESL podcasts that focus on business travel. In this series we’re following a group of trainees who work for the telecommunications company Ambient as they visit their head office in Michigan in the U.S. How do you [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 66 INT - Travel: Hot Desking and Making Requests Download BEP 66 INT – Travel: Hot Desking and Making RequestsWhat do you do if you don’t have office space for all your employees or many of them usually spend most of their time traveling or working offsite? In the 90s, some clever manager came up with a solution – hot desking – and the [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 66 INT - Travel: Hot Desking and Making Requests Download BEP 66 INT – Travel: Hot Desking and Making RequestsWhat do you do if you don’t have office space for all your employees or many of them usually spend most of their time traveling or working offsite? In the 90s, some clever manager came up with a solution – hot desking – and the [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 65 ADV - Questioning Techniques (Part 2) Download BEP 65 ADV - Questioning Techniques (Part 2)This is the second in a two-part Business English Pod series on questioning techniques. Last time in BEP 64 we looked at making small talk and gathering information with open questions, getting specific information with probing questions and guiding the conversation by showing interest. This time we’ll learn [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 65 ADV - Questioning Techniques (Part 2) Download BEP 65 ADV - Questioning Techniques (Part 2)This is the second in a two-part Business English Pod series on questioning techniques. Last time in BEP 64 we looked at making small talk and gathering information with open questions, getting specific information with probing questions and guiding the conversation by showing interest. This time we’ll learn [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 64 ADV - Questioning Techniques (Part 1) Download BEP 64 ADV - Questioning Techniques (Part 1)Questions are an important part of almost every conversation. So being able to ask good questions is critical to communication. How can we make our questioning more effective and efficient? In this two-part Business English Podcast series we’ll be looking at some answers. The communication skills we’ll be [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 64 ADV - Questioning Techniques (Part 1) Download BEP 64 ADV - Questioning Techniques (Part 1)Questions are an important part of almost every conversation. So being able to ask good questions is critical to communication. How can we make our questioning more effective and efficient? In this two-part Business English Podcast series we’ll be looking at some answers. The communication skills we’ll be [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 63 PP: Indirect Persuasion in a Social Context Download BEP 63 PP: Indirect Persuasion in a Social ContextLife is actually a constant exercise in persuasion, wouldn’t you say? What I mean is we don’t just need to persuade people in the meeting room; actually, we are constantly using the tools of persuasion across a wide variety of situations ranging from serious to [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 63 PP: Indirect Persuasion in a Social Context Download BEP 63 PP: Indirect Persuasion in a Social ContextLife is actually a constant exercise in persuasion, wouldn’t you say? What I mean is we don’t just need to persuade people in the meeting room; actually, we are constantly using the tools of persuasion across a wide variety of situations ranging from serious to [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 62 ADV - Persuasion 3: Satisfaction, Visualization and Action Steps Download BEP 62 ADV - Persuasion 3: Satisfaction, Visualization and Action StepsIn the first two shows (BEP 59 & BEP 60) in this three-part series on persuasion, we saw how getting your audience’s attention and demonstrating a clear need were essential to the persuasive process. We learned that in the indirect method of persuasion [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 62 ADV - Persuasion 3: Satisfaction, Visualization and Action Steps Download BEP 62 ADV - Persuasion 3: Satisfaction, Visualization and Action StepsIn the first two shows (BEP 59 & BEP 60) in this three-part series on persuasion, we saw how getting your audience’s attention and demonstrating a clear need were essential to the persuasive process. We learned that in the indirect method of persuasion [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 61 PP: American Sports Idioms in a Business Meeting Download BEP 61 PP: American Sports Idioms in a Business Meeting This is the first in a series of Business English Practice Pods that review and extend the language that is covered in the regular podcast. Practice pod dialogs will revise key language but in different situations. Also, they give you more opportunities to practice [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 61 PP: American Sports Idioms in a Business Meeting Download BEP 61 PP: American Sports Idioms in a Business Meeting This is the first in a series of Business English Practice Pods that review and extend the language that is covered in the regular podcast. Practice pod dialogs will revise key language but in different situations. Also, they give you more opportunities to practice [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 60 ADV - Persuasion 2: Establishing the Need Download BEP 60 ADV - Persuasion 2: Establishing the NeedWelcome to the second in this three-part Business English Pod series on presenting your ideas presuasively. Last time we heard a bad example and a good example of persuasion. Then we covered the first step of the Monroe Sequence: We learned that to be persuasive, you [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 60 ADV - Persuasion 2: Establishing the Need Download BEP 60 ADV - Persuasion 2: Establishing the NeedWelcome to the second in this three-part Business English Pod series on presenting your ideas presuasively. Last time we heard a bad example and a good example of persuasion. Then we covered the first step of the Monroe Sequence: We learned that to be persuasive, you [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 59 ADV - Persuasion 1: Getting Attention Download BEP 59 ADV - Persuasion 1: Getting AttentionDo you ever need to persuade or convince someone of your point of view? Do you need to win support for a proposal, or get backing for a project? Of course you do. Persuasion – convincing someone of something – is an essential part of almost everything [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 59 ADV - Persuasion 1: Getting Attention Download BEP 59 ADV - Persuasion 1: Getting AttentionDo you ever need to persuade or convince someone of your point of view? Do you need to win support for a proposal, or get backing for a project? Of course you do. Persuasion – convincing someone of something – is an essential part of almost everything [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 58 - Water Cooler Chitchat: Sports Idioms 2 Download BEP 58 - Water Cooler Chitchat: Sports Idioms 2Sports Idioms 2, is part of a series that focuses on informal conversation or small talk – water cooler chitchat. We’re continuing where we left off last time in BEP 57.Jan and Jen, employees of major American telecommunications company Ambient, are chatting about a recent event [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 58 - Water Cooler Chitchat: Sports Idioms 2 Download BEP 58 - Water Cooler Chitchat: Sports Idioms 2Sports Idioms 2, is part of a series that focuses on informal conversation or small talk – water cooler chitchat. We’re continuing where we left off last time in BEP 57.Jan and Jen, employees of major American telecommunications company Ambient, are chatting about a recent event [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 57 - Water Cooler Chitchat: Sports Idioms Download BEP 57 - Water Cooler Chitchat: Sports IdiomsThis Business English Pod lesson is the first in an ongoing series where we’ll listen in on some typical chitchat around the office water cooler. You’ll find a water cooler in offices around the world – usually in the break room where employees gather to drink a [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 57 - Water Cooler Chitchat: Sports Idioms 1 Download BEP 57 - Water Cooler Chitchat: Sports IdiomsThis Business English Pod lesson is the first in an ongoing series where we’ll listen in on some typical chitchat around the office water cooler. You’ll find a water cooler in offices around the world – usually in the break room where employees gather to drink a [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Business News 11 (Transcript) - iPhone Launch Here’s the transcript for our latest ESL business news podcast on Apple’s new iPhone gadget. Download Business News 11 (Transcript) - iPhone LaunchShare This Listen | Listen in your iPhone | Download | View full cache | Visit Website Business News 11 - iPhone Launch Download Business News 11 - iPhone LaunchToday, were talking about Apple’s new mobile phone – the iPhone – actually it’s a combination of phone, iPod and internet browser all rolled into one gadget. We’ll be looking at the hype – or massive publicity - surrounding the launch of the iPhone and taking a closer look [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Business News 11 - iPhone Launch Download Business News 11 - iPhone LaunchToday, were talking about Apple’s new mobile phone – the iPhone – actually it’s a combination of phone, iPod and internet browser all rolled into one gadget. We’ll be looking at the hype – or massive publicity - surrounding the launch of the iPhone and taking a closer look [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Business English Pod - July Update Download Business English Pod - July 07 UpdateFind out what’s coming up in July on Business English Pod: - Business News show on Apple’s new iPhone - Around the Water Cooler - casual office conversations and idioms - Presentations - a preview of our new eBook on making successful presentations in English - Launch of the new Learning Center Share [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 56 INT - Business Travel 2: Customs and Immigration Download BEP 56 INT - Business Travel 2: Customs and ImmigrationContinuing our series on business travel, we rejoin Alan and Honesto on their business trip to the USA. In BEP 55 - Airport Departures and Take Off, Alan, the main character in our story, and Honesto, his colleague, have left Hong Kong for San Francisco. [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 56 INT - Business Travel 2: Customs and Immigration Download BEP 56 INT - Business Travel 2: Customs and ImmigrationContinuing our series on business travel, we rejoin Alan and Honesto on their business trip to the USA. In BEP 55 - Airport Departures and Take Off, Alan, the main character in our story, and Honesto, his colleague, have left Hong Kong for San Francisco. [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 55 INT - Business Travel: Airport Departure and Take Off Download BEP 55 INT - Business Travel: Airport Departure and Take OffThis Business English Podcast is the first in a series of shows that will follow an employee of a manufacturing company on a training trip to the U.S. Over the series, we’ll practice many situations that will be useful for you on your business [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 55 INT - Business Travel: Airport Departure and Take Off Download BEP 55 INT - Business Travel: Airport Departure and Take OffThis Business English Podcast is the first in a series of shows that will follow an employee of a manufacturing company on a training trip to the U.S. Over the series, we’ll practice many situations that will be useful for you on your business [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 54 ADV - Customer Service: Handling Complaints (Part 2: Resolving the Complaint) Download BEP 54 ADV - Customer Service: Handling Complaints (Part 2)This is the second in a two-part Business English Pod series on handling angry customers on the telephone. In today’s show we’ll be looking at how to resolve the customer’s complaint. First a quick review: In part one we learned the first three steps for calming [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 54 ADV - Customer Service: Handling Complaints (Part 2: Resolving the Complaint) Download BEP 54 ADV - Customer Service: Handling Complaints (Part 2)This is the second in a two-part Business English Pod series on handling angry customers on the telephone. In today’s show we’ll be looking at how to resolve the customer’s complaint. First a quick review: In part one we learned the first three steps for calming [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 53 ADV - Customer Service: Handling Complaints (Part 1: Empathizing) Download BEP 53 ADV - Customer Service: Handling Complaints (Part 1: Empathizing)Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. “Hospitality” means treating guests well; and here, we’re talking specifically about hotels. Because service is so vital to hospitality, hotels are a good [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 53 ADV - Customer Service: Handling Complaints (Part 1: Empathizing) Download BEP 53 ADV - Customer Service: Handling Complaints (Part 1: Empathizing)Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. “Hospitality” means treating guests well; and here, we’re talking specifically about hotels. Because service is so vital to hospitality, hotels are a good [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Business News 10 (Transcript) - Viacom Sues YouTube Here’s the transcript for our latest ESL business news podcast on internet phenomenon YouTube. Practice you listening and vocabulary skills with new online activities. Check out the FREE samples in the Learning Center. All Premium Members will receive a free upgrade to the new online activities. Download siness News 10 (Transcript) - Viacom Sues YouTubeShare This Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 52 INT - Strategically Using Vague Language (Part 2) Download BEP 52 INT - Strategically Using Vague Language (Part 2)This is the second in our two-part Business English Pod series on strategically using vague language. Last time we covered being vague to make a polite excuse or to avoid sounding arrogant. We saw how you can use vague language to create flexibility. Today we’ll [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 52 INT - Strategically Using Vague Language (Part 2) Download BEP 52 INT - Strategically Using Vague Language (Part 2)This is the second in our two-part Business English Pod series on strategically using vague language. Last time we covered being vague to make a polite excuse or to avoid sounding arrogant. We saw how you can use vague language to create flexibility. Today we’ll [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 51 - Strategically Using Vague Language (Part 1) Download BEP 51 – Strategically Using Vague Language (Part 1)Today is the first in a two-part series on using vague language. “Vague” means not clearly defined. For example, if you ask someone what time it is and they say “About 7 or so,” they are being vague. There are lots of reasons to be [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 51 INT - Strategically Using Vague Language (Part 1) Download BEP 51 – Strategically Using Vague Language (Part 1)Today is the first in a two-part series on using vague language. “Vague” means not clearly defined. For example, if you ask someone what time it is and they say “About 7 or so,” they are being vague. There are lots of reasons to be [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Business News 10 - Viacom Sues YouTube for 1 Billion Dollars Download Business News 10 - Viacom Sues YouTube for 1 Billion DollarsToday we have a Business English News story on a company that’s been in the news quite a bit recently - YouTube. In particular, we refresh and discuss some of the key vocabulary we covered in our Video Vocab series on the law and [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Business News 10 - Viacom Sues YouTube for 1 Billion Dollars Download Business News 10 - Viacom Sues YouTube for 1 Billion DollarsToday we have a Business English News story on a company that’s been in the news quite a bit recently - YouTube. In particular, we refresh and discuss some of the key vocabulary we covered in our Video Vocab series on the law and [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Business English Pod - June 07 Update Download Business English Pod - June 07 UpdateFind out what’s coming up on Business English Pod in June. Share This Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 50 INT - Softening Negative Replies (Part 2) Download BEP 50 INT - Softening Negative Replies (Part 2)This is the second in a two-part series on softening negative replies. Last time you worked on softening negative replies in conversation to keep the atmosphere friendly and cooperative. Also, you practiced refusing an offer of help and letting someone down gently. Today, we’ll be looking at [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 50 INT - Softening Negative Replies (Part 2) Download BEP 50 INT - Softening Negative Replies (Part 2)This is the second in a two-part series on softening negative replies. Last time you worked on softening negative replies in conversation to keep the atmosphere friendly and cooperative. Also, you practiced refusing an offer of help and letting someone down gently. Today, we’ll be looking at [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 49 INT - Softening Negative Replies (Part 1) Download BEP 49 INT - Softening Negative Replies (Part 1)This is the first in a two-part series on softening negative replies - saying “no” politely. “No” is one of the strongest words in any language. Because it carries so much force, “no” is hard to say politely. Yet giving a negative reply, disagreeing or refusing a [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 49 INT - Softening Negative Replies (Part 1) Download BEP 49 INT - Softening Negative Replies (Part 1)This is the first in a two-part series on softening negative replies - saying “no” politely. “No” is one of the strongest words in any language. Because it carries so much force, “no” is hard to say politely. Yet giving a negative reply, disagreeing or refusing a [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Video Vocab 06: Law 3 - Commercial Law Download Video Vocab 06: Law 3 - Commercial LawThis video podcast introduces definitions and collocations related to commercial law, including: contract law; copyright; intellectual property rights, arbitration, lawsuit; to sue; to litigate; plaintiff; defendant; damages; settlement; injunction & to appeal. Share This Listen | Listen in your iPhone | Download | View full cache | Visit Website Video Vocab 06: Law 3 - Commercial Law Download Video Vocab 06: Law 3 - Commercial LawThis video podcast introduces definitions and collocations related to commercial law, including: contract law; copyright; intellectual property rights, arbitration, lawsuit; to sue; to litigate; plaintiff; defendant; damages; settlement; injunction & to appeal. Share This Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 48 ADV - Cold Calling: Dealing with Objections and Closing the Call Download BEP 48 ADV - Cold Calling: Dealing with ObjectionsThis is the last in our three-part Business English Podcast series on cold calling. In today’s episode, you’ll learn how to deal with several typical kinds of objections that a potential customer might raise. When Steve first asked for an appointment, Linda didn’t agree right away, did [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website BEP 48 ADV - Cold Calling: Dealing with Objections and Closing the Call Download BEP 48 ADV - Cold Calling: Dealing with ObjectionsThis is the last in our three-