BarServ's Raising the Bar on Service Podcasts

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George W. Daye, III, president of BarServ, provides insight and commentary as well as interviews with innovative hospitality professionals on improving service and raising profitability. Visit www.barserv.com or email info@barserv.com for more info. Primary Format : Business Language : English Also Listed as: City : Dallas State/Province : TX Country : USA Region : NA User Tags: User Votes: RSS Feed Website People found this Podcast Searching for: View this Podcast on a Google Map. Podcast iTunes Link Text Only listing of BarServ's Raising the Bar on Service Podcasts Methings.com listings of BarServ's Raising the Bar on Service Podcasts If you like this podcast, you might also like:

View the full archive of BarServ's Raising the Bar on Service Have that Latte! I'm reading a new book by Donald Trump and Robert Kiyosaki entitled Why We Want You To Be Rich.  I've read some of Trump's books before, but never read Kiyosaki's.  I must say this is the best Trump book I've read to date.  It has genuine content and some great advice without being pushy.  There is a bit of self-promotion within (it wouldn't be a Trump book any other way) but it's tollerable. I found an interesting excerpt where Trump talks about the mentality of ... Listen | Listen in your iPhone | Download | View full cache | Visit Website Something for Nothing Do you remember the last time you received something for nothing?  It happened to me today.  Click on my podcast and listen to the details.  Listen | Listen in your iPhone | Download | View full cache | Visit Website The Holy Grail 2007 Today's holy grail in marketing andcustomer service is word-of-mouth.  What your customers take away fromtheir experience with your business is everything.Those customers now have a much bigger voice than they did just a fewyears back.  I believe the rule of "a customer will tell 10 friends"about their experience is expired.  When was this rule written? 1999? Considering the power of the blogosphere, the sheer volumeof trafficon networking sites such as MySpace ... Listen | Listen in your iPhone | Download | View full cache | Visit Website Flying Too Low Ican't believe it's taken this long for the airlines to wake up and smell thecustomer service coffee.  Only with thethreat of government regulation do they begin to budge from their "my way orthe highway" mentalities.  Jet Blue CEODavid Neeleman posted a statement this week on the Jet Blue Web site as well ason YouTube (quite techy of him, don't you think?) saying the following:"For customers who experience aGround Delay for more than 5 hours, JetBlue will take nece ... Listen | Listen in your iPhone | Download | View full cache | Visit Website Be a Magician! Customer Service Transparency I recently joined LinkedIn for business networking purposes.  What a great site!  I can't believe how much powerful information is shared there and better yet, for free!  If you're a user of LinkedIn, please feel free to look me up and add me as a connection so we can share contacts. A cool feature on LinkedIn is the Q&A section.  I was able to publicly post the following question:"What is your biggest challenge when providing and maintaining a high level of cus ... Listen | Listen in your iPhone | Download | View full cache | Visit Website Quit Your Job! Today, I'd like you to quit your job.  All of you.  Are you in sales?  Hang up the towel.  Are you in marketing?  Put in your notice.  Are you a C-level executive guiding your company day to day? It's your last day on the job.  The good news?  I'm hiring each and every one of you.  And if you have friends or colleagues who you think will be a good fit for our team, please ask them to join us.  I want to hire them too.  You, me and all o ... Listen | Listen in your iPhone | Download | View full cache | Visit Website Cell-fish Behavior : What about the Guest? I received interesting input from one of my readers concerning the Cell-Fish Behavior post from last week.  Marc Schillinger of Indianapolis, IN wrote:We have a "no phone" policy at our restaurant for the employee. What Iwould like to see is a policy for customers. The majority of ourcustomers do not use cel phones in the restaurant but there are a fewwho won't get off the phone so we can take their order. I have tried inthe past to take an order this way and it never fails t ... Listen | Listen in your iPhone | Download | View full cache | Visit Website Finding Your Voice The key to excellent customer service is really acombination of two things: 1) Setting customer expectations and 2) Exceedingthose expectations.  The cool thing aboutthis formula is that you can be as wild and crazy in your methodology as youwant to be.  It's your game, you make therules and decide how the participants, in this case your customers, will play.   There are truly no limits here.  Look at these pairings and see how brands andexpectations go hand in hand ... Listen | Listen in your iPhone | Download | View full cache | Visit Website Raising the Bar A Business Podcast to empower hospitality owners and management professionals. Listen | Listen in your iPhone | Download | View full cache | Visit Website Free as Can Be: Ten Ways to Improve Customer Service in 2007 The first of the year is often the time companies strategize budgets for the upcoming business cycle.  Deciding how much to spend on TV, radio, outdoor, newspaper and magazine advertising is a tricky trade, not to mention all the in-store marketing to go along with it.  Larger companies allocate millions of dollars to build and reinforce brands, and drive customer traffic.  Chris Brown, President and owner of Marketing Resources & Results, Inc. Located in Northeast Ohio, ... Listen | Listen in your iPhone | Download | View full cache | Visit Website Raising the Bar10 BarServ founder and president George Daye discusses how mystery shopping works and how it can be a powerful tool for restaurant and bar owners and management. Visit BarServ.com for more details. Listen | Listen in your iPhone | Download | View full cache | Visit Website Raising the Bar 9 George Daye, president of dallas mystery shopping firm BarServ, discusses how to provide stellar service to specialized audiences. www.barserv.com Listen | Listen in your iPhone | Download | View full cache | Visit Website Raising the Bar 8 George Daye of Dallas Fort Worth mystery shopping firm BarServ discusses the tipping point theory and how it applies to the service industry Listen | Listen in your iPhone | Download | View full cache | Visit Website Raising the Bar #2 Raising the Bar focuses on the Five Important Steps of Customer Service from a recent About.com article by Albert Schindler. Listen | Listen in your iPhone | Download | View full cache | Visit Website Raising the Bar #3 BarServ's George Daye interviews Troy Daigle, sommelier at one of New York City's top-rated establishments, Le Bernardin. Troy shares information about how Le Bernardin maintains its service level, the importance of attention to detail and what wines are hot in the Manhattan dining scene. Listen | Listen in your iPhone | Download | View full cache | Visit Website Raising the Bar #4 George W. Daye, III, president and founder of BarServ, a Dallas-Fort based mystery shopping firm, provides the secrets of how to treat hospitality guests like family and how to make a comment card program successful. Listen | Listen in your iPhone | Download | View full cache | Visit Website Raising the Bar #5 BarServ's George Daye interviews Jeffrey Yarbrough, principal of Dallas-based BigInk PR. Big Ink PR and Marketing is a full service PR and Marketing Company specializing in restaurants, bars, fashion, entertainment, and lifestyle oriented clientele. Mr. Yarbrough shares his rise to the top in the Texas restaurant and bar scene, and how he provides top-notch customer service to his clients. Listen | Listen in your iPhone | Download | View full cache | Visit Website Raising The Bar #6 BarServ's George Daye discusses a recent experience at the Azul Hotel + Resort in Mexico. Listen | Listen in your iPhone | Download | View full cache | Visit Website Raising the Bar #7 George Daye visits with David Kraus of Sysco about customer service points in the hospitality industry as well as in a sales environment. Listen | Listen in your iPhone | Download | View full cache | Visit Website Raising the Bar #7 George Daye visits with David Kraus of Sysco about customer service points in the hospitality industry as well as in a sales environment. Listen | Listen in your iPhone | Download | View full cache | Visit Website