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Trumix.com listings available of AMA Edgewise Podcasts Build your own playlists with this podcast. Marilyn Carlson Nelson on How We Lead Matters As a daughter, wife, mother, and grandmother, Marilyn has always put people first. This multi-faceted woman also happens to be one of the most successful CEOs in the world. In this conversation, she shares her thoughts on the role of women in leadership and the importance of believing in yourself. Listen | Listen in your iPhone | Download | View full cache | Visit Website John Mariotti on Conquering the Complexity Crisis In the quest to grow their business in flat or declining markets, many companies have created dozens of new products and services to increase their customer, vendor, and marketplace relationships. But even as top-line revenues go up, this rising tide of complexity is drowning bottom-line profits. In his book The Complexity Crisis, management consultant John L. Mariotti looks [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Adam Gordon on Being Future Savvy In order to succeed in their industries, decision-makers today need to anticipate the future outcomes not only in their own industry but also in society and technology as well. Futures analyst Adam Gordon has spent a lifetime deciphering changes and trends in a variety of industries. His book Future Savvy (AMACOM) is a hands-on guide [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website John Kotter on Using Urgency to Your Advantage Most organizational change initiatives fail spectacularly (at worst) or deliver lukewarm results (at best). In his international bestseller Leading Change, John Kotter revealed why change is so hard, and provided an actionable, eight-step process for implementing successful transformations. The book became the change bible for managers worldwide. Now, in his new book, A Sense of [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Nancy Tennant Snyder on Unleashing Innovation at Whirlpool Nancy Tennant Snyder’s new book Unleashing Innovation tells the inside story of one of the most successful innovation turnarounds in American history. Co-written with Deborah L. Duarte, Snyder reveals how Whirlpool undertook one of the largest change efforts in corporate history and show how innovation was embedded throughout the company, which ultimately led to bottom-line [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Howard Guttman on Building High-Performance Teams Standout performance is what it takes to be a top business team. In Great Business Teams, Howard Guttman examines the inner workings of over 30 business teams, at top-management, business-unit, and functional levels, to offer a radically new vision of the emerging horizontal organization and of the high-performing teams that are the cornerstone of its [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Robert Bloom on Finding Your Company’s Inside Advantage Every enterprise has at least one strategic asset-one existing strength-that can form the foundation for future growth. Finding this hidden potential and becoming well known for it will grow the business. Robert H. Bloom calls this the Inside Advantage, which happens to be the title of his new book. Listen | Listen in your iPhone | Download | View full cache | Visit Website Terrence Gargiulo on Taming Difficult People From Tibet to Mexico to the Balkans, every culture has its own cherished folktales. While originally made up to reinforce morals and good behavior, these stories aren’t just for kids. Many fables featuring whimsical creatures and talking animals have much to teach grownups about handling slackers, connivers, ogres, and other dreaded real-life figures in our [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Beverly Kaye on Keeping Ideal People in the Workplace With every employee who walks out the door costing the company up to 200 percent of their annual salary to replace, retention is one of the most important issues facing businesses today. Because finding the ideal person for every workplace position has become an increasingly difficult task, the retention of top employees has become every [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Edward Lawler on Making People Your Competitive Advantage In today’s global business environment, it’s more and more difficult to gain a competitive edge, but it’s not impossible. Talent, potentially the most powerful source of competitive advantage, is available. In Talent: Making People Your Competitive Advantage, the follow up to his best selling book, Built To Change, Edward Lawler shows how organizations can combine [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Peter Senge on the Necessary Revolution in Business Imagine a world in which the excess energy from one business would be used to power another. A world in which environmentally sound products and processes would be more cost-effective than wasteful ones. A world in which corporations forming partnerships with environmental and social justice organizations to ensure better stewardship of the earth and development [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Donald and Jim Kirkpatrick on the Four Levels of Effective Training The Kirkpatrick four-level evaluation model focuses on four key areas: reaction, learning, behavior and results — with each successive level representing a more precise measure of the effectiveness of a training program. Listen to the Kirkpatricks as they walk through each step of the model and describe its practical application to the business environment. Listen | Listen in your iPhone | Download | View full cache | Visit Website Rachael Brown on Paying Employees to Quit Founded in 1999, the online shoe retailer Zappos.com has been an astonishing success story, growing to nearly $1 billion in sales. Even more impressive than its sales numbers, however, are the numbers of customers who rave about Zappos’ customer service excellence. The company’s success at customer service starts with its training program. In this interview, [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website James Kouzes on Rising to the Leadership Challenge The Leadership Challenge, one of the best-selling leadership books of all time, is considered by many as the most trusted source on becoming a better leader. With this fourth edition, James M. Kouzes and Barry Z. Posner issue a new collection of case studies relevant to today’s world to illustrate a timeless mission that all [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Michael Gates Gill on How Starbucks Saved His Life Michael Gates Gill had it all. But by the time he turned 60, he had lost everything except his Ivy League education and his sense of entitlement. First he was downsized at work; next, an affair ended his 20 year marriage. Then he was diagnosed with a slow growing brain tumor. Gill had no money, no [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Lindsey Pollak on Getting from College to Career In Getting from College to Career, Lindsey Pollak offers a definitive guide for building the experience, skills, and confidence needed for college graduates starting a major job search. Her 90 action-oriented tips include strategies ranging from the simple to the expert. Listen | Listen in your iPhone | Download | View full cache | Visit Website William Rothwell on Leveraging a Seasoned Talent Pool While many employers have traditionally viewed their younger employees as their most precious assets, the truth is that their more seasoned workers are often their most valuable. In his new book, Working Longer (AMACOM), William J Rothwell gives recruiters, managers, and trainers the tools they need to nurture and empower these vital employees. Listen | Listen in your iPhone | Download | View full cache | Visit Website Richard Thaler on the “Architecture of Choice” Our errors are what make us human, but until now, they have been largely ignored by those around us, whether they make a complex public policy or sell us a plain old bottle of wine. In a new book, Nudge, Economist Richard Thaler and legal scholar Cass Sunstein, invite us into an alternative world, one [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website C.K. Prahalad and M.S. Krishnan on the New Age of Innovation In their new book The New Age of Innovation: Driving Cocreated Value Through Global Networks, authors C.K. Prahalad and M.S. Krishnan argue that the key to creating value and the future growth of every business depends on accessing a global network of resources to co-create unique experiences with customers, one at a time. Listen | Listen in your iPhone | Download | View full cache | Visit Website Marshall Goldsmith on How to Take Success to the Next Level The corporate world is filled with executives, men and women who have worked hard for years to reach the upper levels of management. They’re intelligent, skilled, and even charismatic. But only a handful of them will ever reach the pinnacle — and as executive coach Marshall Goldsmith shows in his book What Got You Here [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Stephen Baum on Experiences That Shape Great Leaders Becoming a leader is not about education or pedigree or even native smarts. Most of the most successful leaders started life as a regular person just like you. Certainly these leaders are smart and talented, but there are countless people even smarter and more talented who stall on the way. Something else is going on. [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Joan Knutson on Linking Strategy, Execution and Project Management Joan Knutson is founder and manager of Project Mentors, a successful multimillion dollar project management training and consulting firm. Joan is the author of Project Management: How to Plan and Manage Successful Project (AMACOM), Succeeding in Project-Driven Organizations: People, Processes, and Politics (John Wiley and Sons) and Project Management for Business Professionals: A Comprehensive Guide [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Tony Beshara on How to Ace Your Next Interview At some point, most people have been caught off guard by tough interview questions. In Acing the Interview: How to Ask and Answer the Questions That Will Get You the Job, the employment expert Dr. Phil called “the best of the best” gives job seekers candid advice for answering even the most unexpected questions,Tony Beshara [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Dan Miller on Saying Goodbye to the Monday Morning Blues The only way to find true security is by following your calling and then finding or creating work that matches your passion. Dan Miller’s new book No More Mondays addresses people looking for guidance on how to launch a new career or business, those who want to stay in their current jobs and give the [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Dan Ariely on Understanding the Logic Behind Illogical Decisions Irrational behavior is a part of human nature, but as MIT professor Dan Ariely has discovered in 20 years of researching behavioral economics, people tend to behave irrationally in a predictable fashion. Drawing on psychology and economics, behavioral economics can show us why cautious people make poor decisions about sex when aroused, why patients get [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Ron Hira on the Inside Story of Outsourcing America One of the hottest, most controversial topics in the news is the outsourcing of American jobs to other countries. Outsourced jobs are extending well beyond the manufacturing sector to include white-collar professionals, particularly in information technology, financial services, and customer service. In his new book Outsourcing America, Ron Hira reveals just how much outsourcing is [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Annie McKee on Becoming a Resonant Leader Exceptional leaders capture passion. They lead for real: from the heart, smart and focused on the future, and with a commitment to being their very best. A new book, Becoming a Resonant Leader, by Annie McKee, Richard Boyatzis and Frances Johnston, talks about the concept of leadership resonance. Listen | Listen in your iPhone | Download | View full cache | Visit Website Howard Behar on the Secret of Starbucks’ Success After a working life spent building Starbucks from a chain of 28 stores to an international coffee business through positions such as executive vice president of sales, founding president of Starbucks International and president of Starbucks North America, Howard Behar tells of the strategies he used to establish the business into the success it is [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Alex Frankel on Working Undercover at America’s Top Companies Curious to know just what happens behind the “employees only” doors of big companies, journalist Alex Frankel embarked on an undercover reporting project to find out how some of America’s well-known companies win the hearts and minds of their retail and service employees. Listen | Listen in your iPhone | Download | View full cache | Visit Website Joseph Grenny on Vital Behaviors for Positive Influence Most of us stop trying to make change happen because we believe it is too difficult, if not impossible. We develop complicated coping strategies when we should be learning the tools and techniques of the world’s most influential people. But this is about to change. From the bestselling authors of Crucial Conversations comes Influencer, a [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Barry Libert on How “We” Are Smarter Than “Me” Online Social Networking is a reality. The millions of people who have a Facebook or MySpace page, or anyone who uses Wikipedia or Google, knows this. But for today’s companies, the question remains, how can we profit from the crowds who are swarming all over the internet? Listen | Listen in your iPhone | Download | View full cache | Visit Website Len Sandler on Becoming an Extraordinary Manager Nearly all managers dream of being inspiring leaders who elicit the most from their people. But while they may understand the skills needed to manage their teams, very few know how to put their knowledge into practice. Now, any manager can get exceptional results and make an important contribution to the organization. Becoming an Extraordinary [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Erich Joachimsthaler on Opportunities Hidden in Plain Sight In his book Hidden in Plain Sight, Erich Joachimsthaler explains how you can spot opportunities that too often are overlooked. The book introduces the demand-first innovation and growth (DIG) model that shows how to become an unbiased observer of people’s consumption and usage behaviors. Refining this skill helps companies generate organic growth through new products, [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Dr. Susan Smith Kuczmarski and Thomas Kuczmarski on Changing the Way We Lead and Succeed For centuries, leaders have been operating within a “control and compete” mindset. But times are changing. More and more, at the helm of successful companies, you’ll find a different sort of leader. Collaborators, not controllers, they are “square apples,” bold men and women who dare to create success by reshaping the workplace in unexpected ways. Listen | Listen in your iPhone | Download | View full cache | Visit Website Mike McGuire on Preparing for a Pandemic Flu Outbreak Influenza pandemics are not static events like a hurricane or tornado, nor are they confined to a specific area. Pandemics come in multiple waves and experts believe that many organizations would have difficulty maintaining operations as a result of absenteeism due to illness, employees caring for the sick and other consequences. While the federal government has [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Charles Handy on Eudaemonia and Other Important Matters Charles Handy is often referred to as Britain’s greatest management thinker. He has written some of the most influential management articles and books of the past 30 years, including The Age of Unreason, The Elephant and the Flea, The Future or Work, and The Age of Paradox. In his latest book, Myself and Other More [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Winners of the 2007 Alliance Awards on Strategic Alliance Excellence Strategic alliances and partnerships play a crucial role in growing businesses in today’s marketplace. But for every success story, there are numerous perils and pitfalls waiting to cause alliances to fail – so what are the secrets to strategic alliance success? The Association for Strategic Alliance Professionals awarded a handful of companies its annual Alliance Awards [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Gordon Patzer on Why Looks Matter More than You Think Dr. Gordon L. Patzer has devoted the last 30 years to investigating this unsettling phenomenon for both women and men, and how it touches every part of our lives. In his book Looks, (AMACOM) - he reveals not only its impact on romance, but also on family dynamics, performance in school, career, courtroom proceedings, politics [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website James Parker on Doing the Right Thing at Southwest Airlines People matter most, we all know that. But most companies would rather slash costs, cut headcount, replace well-paid employees with lower-paid employees or outsourced workers, and reduce customer service. In the wake of 9/11, Southwest Airlines was faced with a disastrous situation that threatened to ruin not only their business but the entire airline industry. [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Stephen M.R. Covey on Using Trust for a New Year of Success Stephen M. R. Covey is co-founder and CEO of CoveyLink Worldwide. He is the author of The Speed of Trust, which challenges the age-old assumption that trust is merely a soft, social virtue and instead demonstrates that trust is a hard-edged, economic driver"a learnable and measurable skill that makes organizations more profitable, people more promotable, [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Lisa Bodell on Driving Innovation from Within Innovation is critical to the success of both organizations and individuals. But does everyone have the ability to innovate? One company believes the answer is yes. Lisa Bodell is the founder and CEO of futurethink. Under Lisa’s leadership, futurethink convenes a unique team of savvy businesspeople, award-winning creative strategists and members of elite futurist organizations to [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Laurence Miller on Handling Difficult to Disturbed Employees Every workplace is filled with a wide range of personalities. From Difficult to Disturbed (AMACOM), the new book by Dr. Laurence Miller, gives managers the insight, understanding, and tools they need to get the best from those who present the toughest problems. Listen | Listen in your iPhone | Download | View full cache | Visit Website John C. Maxwell on the Irrefutable Laws of Leadership Dr. John C. Maxwell is the founder of Maximum Impact, an Atlanta-based organization with a mission to develop leaders of excellence and integrity. Dr. Maxwell is author of more than 30 books with more than 7 million copies sold, including Failing Forward: Turning Your Failures into Stepping Stones for Success, The 21 Indispensable Qualities of [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Robert Lopes on Growing a Business in the Right Direction The first 12 months of a CEO’s tenure provides insights into the effectiveness of his or her leadership style, his or her priorities, and"most important"his or her fit in the organization. In January 2006, Robert Lopes joined Veritude, a division of Devonshire Investors, the private equity arm of Fidelity Investments,as its president and chief executive officer, [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Jane Linder on the Management Secrets Behind Wildly Successful Initiatives Have you ever wondered why so-called “best management practice” produces mediocre results? What if a team wanted to do something truly spectacular? What if it wanted to make a real impact? In her new book Spiral Up. . . and Other Management Secrets Behind Wildly Successful Initiatives, Jane C. Linder argues that if you want to [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Rick Rickertsen on Selling Your Business Your Way In his new book Sell Your Business Your Way: Getting Out, Getting Rich, and Getting On With Your Life (AMACOM Books), Rick Rickertsen walks readers through the entire process of selling, from valuation and preparing the business for sale to finding a buyer and assembling and closing the deal. He also addresses some often overlooked [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Judith Bardwick on Defeating Psychological Recession in the Workplace After years of downsizing, outsourcing and corporate greed gone wild, todays workers believe that their company no longer values them. These vulnerable and resentful feelings affect as many as two-thirds of U.S. workers, who are either actively looking for new jobs or going through the motions at their current jobs. Fueled by bad management practices, [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Bob Nelson on Sparking Motivation and Initiative in Your Team and Yourself Bob Nelson is an international recognized expert on finding these kinds of simple yet powerful ways to motivate people at work. Listen | Listen in your iPhone | Download | View full cache | Visit Website Rafiq Dossani on India’s Rise to the Top of Global Business Rafiq Dossani discusses India’s growing role in the global economy in his new book India Arriving (AMACOM Books). India has the world’s fourth largest economy, the largest youth population, and the current ranking of the second-most-preferred destination for foreign investment, yet its importance to the worldwide market seems to be swept under the rug. Rafiq’s [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Bruce Barry on Free Speech in the Workplace In his new book Speechless, Bruce Barry critiques a legal system that gives employers wide latitude to suppress worker expression, and argues that freedom of speech in the workplace is excessively and needlessly limited. Barry advocates changes to the law and to management practice that would expand employees’ expressive rights without jeopardizing the legitimate interests [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Dan Coughlin on Accelerating Your Leadership In his new book Accelerate management consultant Dan Coughlin collects his experiences from over 3,000 hours of executive coaching in over 20 industries. He distills them into 20 lessons for executives and managers looking to catapult their careers and grow their businesses. Listen | Listen in your iPhone | Download | View full cache | Visit Website Susan Wilson Solovic on Building a Million Dollar Business As the head of the highly successful website Small Business Television, Susan Wilson Solovic is an authority on making money and building a thriving business. In her book, The Girls Guide to Building a Million-Dollar Business(AMACOM Books), Solovic shows women that not only do they have the power to earn more money and control their [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Alexandra Levit on Harnessing the Next Generation Workforce Alexandra Levit is the author of They Don’t Teach Corporate in College, a practical guide that delivers the vital information junior corporate employees need to succeed in today’s tough business climate. As the founder of the career consultancy Inspiration at Work, Alexandra advises both companies and individuals on harnessing the potential of the twentysomething generation. [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Rodd Wagner on defeating workplace disengagement Rodd Wagner is the co-author of 12: The Elements of Great Managing, the long-awaited sequel to the 1999 runaway bestseller First, Break All the Rules. Grounded in Gallup’s 10 million employee and manager interviews spanning 114 countries, 12 follows great managers as they harness employee engagement to turn around a failing call center, save a [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Lynda McDermott on Leading World Class Teams In her book World Class Teams, Lynda McDermott provides a hands-on guide on how to develop, launch, lead, and evaluate world class teams. With her coauthors William Waite and Nolan Brawley, Lynda draws heavily from their experience with such international firms as Pfizer, Colgate, AT&T, and Motorola to give managers, executive training organizations, team leaders, [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Andy Sernovitz on successful word of mouth marketing Andy Sernovitz is co-founder and former CEO of the Word of Mouth Marketing Association, an organization that uses the latest innovations in blogs and buzz to build a prosperous word of mouth marketing profession, based on best practices, measurable ROI and ethical leadership. Listen | Listen in your iPhone | Download | View full cache | Visit Website James Kilts on Doing What Matters James M. Kilts has led three major companies"Gillette, Nabisco, and Kraft"into prosperity by doing what matters on the fundamentals. In Doing What Matters, a vivid first-person account of his executive experiences, he reveals his system for success that is both cutting-edge and back-to-basics. Listen | Listen in your iPhone | Download | View full cache | Visit Website Phil Rosenzweig on the Halo Effect & how to fight it Phil Rosenzweig’s new book The Halo Effect… and the Eight Other Business Delusions That Deceive Managers offers a sharp critique of current management thinking, exposing many of the errors and mistaken ideas that pervade the business world, and suggests a more accurate way to think about company performance. Listen | Listen in your iPhone | Download | View full cache | Visit Website Lynne Waymon on making the most of your network Lynne Waymon leads Contacts Count, a consulting and training firm for business and career networking. Her new book, Make Your Contacts Count (AMACOM) is a practical, step-by-step guide for creating, cultivating and capitalizing on networking opportunities and relationships. Listen | Listen in your iPhone | Download | View full cache | Visit Website Chester Elton on “Carrot” style motivation Long-term organizational success is almost impossible without effective recognition of employees. Chester Elton explains the remarkably simple but powerful methods great managers use to provide their employees with effective recognition, which all managers can easily learn and begin practicing for immediate results. Listen | Listen in your iPhone | Download | View full cache | Visit Website Dick Grote on Disciplining without Punishment Dick Grote speaks on how to get problem employees to take responsibility for their behavior and how to solve attitude, attendance, and performance problems successfully, without resorting to punishment In his book Discipline without Punishment (AMACOM), Grote helps managers Listen | Listen in your iPhone | Download | View full cache | Visit Website Ed Koch on Building Buzz In his three terms as mayor, Ed Koch brought the city of New York out of bankruptcy, created a renowned housing program, and paved the way to the city’s ongoing economic and cultural prosperity. How did he rise from relative obscurity to become an enduring icon of America’s largest city? Listen | Listen in your iPhone | Download | View full cache | Visit Website Jack Stahl on Frameworks for Successful Leadership Jack Stahl became a top executive of two world-famous corporations - Cola Cola and Revlon - before the age of 50. In his book Lessons on Leadership, Stahl offers the down to earth approach to business leadership that fueled his meteoric rise through the corporate ranks. Listen | Listen in your iPhone | Download | View full cache | Visit Website Cindy Rabe on the Challenge to Innovate In her book The Innovation Killer: How What We Know Limits What We Can Imagine and What Smart Companies Are Doing About It (AMACOM), Cindy Rabe talks about how to defeat the kind of thinking that can overcome teams and kill true innovation. Cindy offers insights on how to find and work with the right [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Bob Wall on Coaching for Emotional Intelligence When managers coach their team members on their performance, emotional intelligence may not be the first thing that comes to mind. But some believe that performance development depends on the employees emotional intelligence, and the ability of the manager to encourage and increase it. In his book, Coaching for Emotional Intelligence (AMACOM), Bob Wall provides [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Dick Martin on Rebuilding Brand America In his book Rebuilding Brand America (AMACOM), Dick Martin argues that in today’s global economy, American companies can no longer afford to overlook how anti-American sentiment affects their business. He then looks at how some of America’s best companies have risen to this challenge, and in doing so have thrived in international markets while being [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Ken Gronbach on the Nuances of Generational Marketing Ken Gronbach is a nationally recognized consultant and researcher on Demography and Generational Marketing. His new book Common Census: The Counterintuitive Guide to Intergenerational Marketing is about the radical changes affecting U.S. business, economy and culture caused by massive population shifts from generation to generation. Ken shares his observations on how marketers can respond to [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Lois Kelly on Conversational Marketing Lois Kelly is the author of Beyond Buzz: The Next Generation of Word of Mouth Marketing. Shes dedicated her career to helping companies talk about their companies and issues in ways that get people to buy, believe and change, no matter how complex the topic or how competitive the market. Listen | Listen in your iPhone | Download | View full cache | Visit Website Greg Bennett on How to “Close” a Consultative Sales Deal Greg Bennett has been a top sales trainer, consultant, strategist and coach since 1988. He is the author of the book Consultative Closing, which offers simple steps that build sales-client relationships while winning even the toughest sales. Listen | Listen in your iPhone | Download | View full cache | Visit Website Chuck Martin on Leadership Smarts Chuck Martin is Chairman and CEO of NFI Research, a firm that analyzes business and management trends. His new book Smarts: Are We Hardwired for Success?, identifies the key behavioral skills that determine success in the workplace. Listen | Listen in your iPhone | Download | View full cache | Visit Website C.J. Hayden on How to Market Yourself C.J. Hayden is a Master Certified Coach and principal of Wings Business Coaching, LLC, a firm that teaches self-employed professionals to make more money with less effort. Hayden is the author of Get Clients NOW! (AMACOM) and The One-Person Marketing Plan Workbook. Listen | Listen in your iPhone | Download | View full cache | Visit Website Howard Gardner on the Need for Multiple “Minds” Howard Gardner is the John H. and Elisabeth A. Hobbs Professor of Cognition and Education at the Harvard Graduate School of Education. He also holds positions as Adjunct Professor of Psychology at Harvard University and Senior Director of Harvard Project Zero. Listen | Listen in your iPhone | Download | View full cache | Visit Website Stephen M. R. Covey on How to Build, Keep and Repair Trust Stephen M.R. Covey is the former CEO of Covey Leadership Center, which, under his stewardship, became the largest leadership development company in the world. A Harvard MBA, he joined Covey Leadership Center as a Client Developer and later became National Sales Manager and then President & CEO. Listen | Listen in your iPhone | Download | View full cache | Visit Website Kevan Hall on Speed Management Kevan Hall founded Global IntegrationTM in 1994, to develop “the skills of working internationally” for the world’s leading companies. He realized that the tools he and his colleagues developed for complex international, virtual, remote and matrixed organizations were based on creating underlying speed and simplicity and were applicable to almost any complex company. Listen | Listen in your iPhone | Download | View full cache | Visit Website Jaynie Smith on Competitive Advantage Jaynie L. Smith is the author of Creating Competitive Advantage and president of Smart Advantage, Inc., a marketing/management consultancy whose clients range from mid-sized to Fortune 500 companies. She consults nationally and internationally with CEOs and executives, helping their businesses define competitive advantages. Listen | Listen in your iPhone | Download | View full cache | Visit Website Bill George on Leadership Values Bill George is Professor of Management Practice, Henry B. Arthur Fellow of Ethics, at Harvard Business School, where he is teaching leadership and leadership development. He is the author of new best-selling leadership book, “True North: Discover Your Authentic Leadership.” His previous book, Authentic Leadership: Rediscovering the Secrets to Creating Lasting Value, was also a [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website Chip Bell on Extraordinary Customer Service Chip R. Bell is the founder of The Chip Bell Group and works from the Dallas, Texas area. His consulting practice focuses on helping organizations build a culture that supports long-term customer loyalty. Prior to starting a consulting firm in the late 1970s, he was Vice President and Director of Management and Organization Development for [...] Listen | Listen in your iPhone | Download | View full cache | Visit Website