Quality Management in the 21st century. An informal discussion of quality concepts, tools and case studies for continuous improvement.

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DATE : Tue, 28 Nov 2006 02:05:57 +0000
Entered in Database : 2006-11-28 02:05:57
length : 967916
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There's a word for most everything, and often the choice of one or the other can lead to considerable head scratching. Here's hoping this Podcast helps those who are trying to decipher the differences between policies and directives, procedures and processes and a host of other close relations!

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