In today's highly competitive environment, good products and good marketing aren't enough. To succeed, you also need exceptional customer service. Quality service touches our lives in two important ways the service we give and the service we receive. Deremiah, *CPE, is an amazing customer advocate. This year alone he has captured the world's attention when he received Nightingale Conant's Acres of Diamonds Award. I was fortunate to have interviewed Deremiah, *CPE, right before his new book was written. In this rare interview he shares hot tips, techniques, and lots of suggestions for giving your customers the kind of service that you yourself would like to receive. This is an exclusive interview from Michael Senoff's www.hardtofindseminars.com.

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Part 2 - Your Staff May Be Turning Away Customers Because Of Rudeness, Indifference