Quality Management in the 21st century. An informal discussion of quality concepts, tools and case studies for continuous improvement.

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Introduction to ISO - Part Two

Introduction to ISO - Part Two

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DATE : Mon, 09 Jan 2006 03:13:49 +0000
Entered in Database : 2006-01-09 03:13:49
length : 6603154
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The ISO 9001:2000 standard is an improvement engine that uses the PDCA cycle to bring customer's wants and needs into proper focus. But just as Deming and Juran make clear throughout their collective work, management must be truly involved and engaged to really reap ISO's benefits.

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