Chris Denove/Satisfaction Interview by Todd S.

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DATE :
Entered in Database : 2006-03-18 00:00:00
length : 27681555
Link to the Show / Show Notes

This week we are talking with Chris Denove, author of Satisfaction: How Every Great Company Listens to the Voice of the Customer. We talk about customer service ROI, expectations, and blackjack. mp3, 28:50, 26.4MB...

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