HBR Editors' Preview: The Contribution Revolution

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DATE : Wed, 08 Oct 2008 20:09:03 +0000
Entered in Database : 2008-10-08 20:09:03
length : 9020317
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User contributions aren't just for Web 2.0 companies any more. Senior Editor Paul Hemp describes how Intuit and other "traditional" companies are leveraging the contributions of customers and employees to transform product development, customer service, and even human resources.