Co-hosts Brad Forsythe and Ray Schilens interview Jonathan Copulsky, Principal at Deloitte Consulting, LLP. For more than 25 years, Jonathan’s career has been dedicated to developing, building and growing customer relationships from every end of the customer spectrum. 

As a principal in Deloitte Consulting LLP’s Chicago office, Jonathan leads Deloitte's Customer and Market Strategy service line. He has been involved with sales, service and marketing management, helping organizations to effectively initiate, manage, sustain and grow their relationships with customers. 

Jonathan has helped clients design their “go-to-market” strategies; revise their channel strategies; create new market-based segmentation frameworks; establish analytically based customer loyalty programs; revamp their sales forces, call centers and database marketing efforts; rethink their service operations to take advantage of new technology-enabled capabilities; and integrate customer-facing organization forces in conjunction with mergers and acquisitions. 

Jonathan speaks and writes frequently on issues related to sales and marketing management and is a regular contributor to a number of publications and online forums.

For entertaining advice join hosts Ray Schilens and Brad Forsythe for a lively and informative discussion.