PodcastDirectory | Episode: Telephoning: Dealing with angry callers Podcast

Telephoning: Dealing with angry callers Episode | The Business Spotlight Podcast

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Telephoning: Dealing with angry callers

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DATE : Tue, 26 Jan 2010 12:39:28 +0100
Entered in Database : 2010-01-26 11:39:28
length : 1963668
Link to the Show / Show Notes

When you pick up the phone at work, you usually expect it to be a friendly customer or colleague. It might be, but sometimes the person on the other end of the line is angry. Really angry. What do you do? Luckily, communication skills expert Ken Taylor is here with some advice and an exercise.

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