PodcastDirectory | Episode: Skills: Customer service Podcast

Skills: Customer service Episode | The Business Spotlight Podcast

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The Business Spotlight Podcast

Europe's number one current affairs magazine for learners of business English

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Skills: Customer service

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DATE : Tue, 16 Feb 2010 15:53:17 +0100
Entered in Database : 2010-02-16 14:53:17
length : 1829476
Link to the Show / Show Notes

Research shows that each unhappy customer tells 10 – 16 other people about the bad service they received. That’s why good customer service is so important. Communication skills expert, Ken Taylor, tells us how we can better serve our customers.

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