PodcastDirectory | Episode: Customer Complaints Podcast

Customer Complaints Episode | Quality 101

PodcastDirectory / Business / Business
PodcastDirectory / Regions / NA / USA

Quality Management in the 21st century. An informal discussion of quality concepts, tools and case studies for continuous improvement.

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Business

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Customer Complaints

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DATE : Tue, 06 Sep 2005 02:32:10 +0000
Entered in Database : 2005-09-06 02:32:10
length : 7020324
Link to the Show / Show Notes

No one wants them and few are prepared - but customer complaints are a fact of life. Effective complaints management, however, is an opportunity to learn and strengthen partnership between customer and supplier.

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